Corporate Credit Specialist (ANZ, SG & HK Market)

American Express; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Join American Express as a Corporate Credit Specialist, where you will handle credit cases for corporate clients. This role requires strong analytical and problem-solving skills, with a focus on delivering exceptional customer service in a dynamic environment. The successful candidate will negotiate solutions and support clients in the ANZ, SG & HK markets.

Benefits

Comprehensive medical, dental, and vision benefits

Flexible working model

Generous paid parental leave

Free access to wellness centers

Confidential counseling support

Career development opportunities

Qualifications

• At least 3 years call center experience.
• Minimum 1 year in credit/risk operations.
• Fluent in English, Cantonese, and Mandarin.

Responsibilities

• Handle inbound and outbound calls regarding credit cases.
• Negotiate with Card members or Client companies for solutions.

Skills

Analytical skills

Problem-solving skills

Customer service

Team-oriented

Job description

Corporate Credit Specialist (ANZ, SG & HK Market)

Pay Competitive

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Take your career in the field of credit risk analysis to the next level.

As a Credit Analyst within the Global Credit Administration at American Express, your analytical skills and problem-solving capabilities will go a long way in protecting our business. At the same time, you'll grow our competitive advantage by delivering an extraordinary level of customer service as you connect with Card Members to address and resolve credit cases. More importantly, you'll be part of a dynamic organization that's committed to leading the industry and shaping careers for anyone who wants to be successful.

Key Responsibilities:

Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members

Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions.

Requirements:

At least 3 years call center experience, with a minimum of 1 year credit/risk related experience in operations team

Experience in handling elite/premium clientele, servicing ANZ/HKG/SG markets

Hospitality and sales background is encouraged

Strong analytical and problem-solving skills

Fluent in English (both written and verbal)

Fluent in Cantonese and Mandarin for Singapore and Hong Kong markets

Ability to identify and act on issues that may impact customer experience

Committed to deliver the highest level of customer service

A team-oriented individual with growth mindset and positive affluence

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

About the company

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.