Core Service Engineering Associate

MAXIS Malaysia; Kampung Sungai Baru; On-site; MYR 65,000 - 85,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur is seeking a Core Service Engineering Associate to provide technical support for roaming services and manage integration testing. The ideal candidate will have 4 to 7 years of experience in mobile telecommunications and possess a degree in Electronics or a related field. Strong project management, communication, and team collaboration skills are required for this full-time role.

Qualifications

• 4 to 7 years of work experience in mobile telecommunication.
• Experience in IREG and roaming integration testing.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Provide technical support for roaming products and services.
• Manage execution of roaming integration testing.
• Support and test international roaming product changes.

Skills

Mobile telecommunication experience

Project management concepts

Good communication skills

Problem-solving skills

Team player

Education

Degree in Electronics Engineering

BSc in Electrical Engineering

BSc in Telecommunication

Tools

Roaming Monitoring System

SIGOS

Empirix Roaming Probe

Tertio

HSS web gui

Job description

Core Service Engineering Associate page is loaded

Core Service Engineering Associate

Apply locations Menara Maxis time type Full time posted on Posted 30+ Days Ago job requisition id JR10304

Are you ready to get ahead in your career?

• We want to empower you turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Responsible to provide technical support for various roaming & international products and services to achieve Business Unit annual target KPIs. Manage the execution of IREG and roaming integration testing across various platform to maximize & enhance roaming coverage.

What are you accountable for?

• Support rolling out of 2G/3G/4G Voice, Data, and CAMEL roaming services with new operators/destinations in order to expand Maxis roaming coverage footprint based on annual forecasted/scheduled by establishing roaming service relations and IREG testing.
• Support rolling out of new international services (SMS, MMS & CLI) to expand Maxis international services coverage upon receiving request from Business Unit by configuring database and performing testing.
• Maintain roaming partners’ database to ensure roaming & international services availability upon receiving IR.21 update request from roaming partners by assessing and implementing required changes.
• Manage the SCCP and signaling links to ensure high roaming service availability by assigning appropriate signaling routing upon request by Business Unit and executing link expansion and ensure network utilization below design threshold.
• Support and test of roaming related changes due to network upgrades according to project timeline by delivering appropriate engineering solution, coordinating with field operations/roaming partners, and using available tools to ensure roaming service continuity.
• Support and test international roaming product related changes to improve user experience and take up rate as and when required by Business Unit via application configuration and product test.
• Support & Manage Roaming network performance & availability
• Timeliness in completion of major network/company initiatives in meetingbusiness timeline.

What do you need to have for this role?

• Possess Degree in Electronics Engineering, BSc in Electrical Engineering or BSc in Telecommunication or equivalent.
• 4to7 yearsof work experience in mobile telecommunication.
• Experience in IREG and roaming integration testing across various platform
• Good understanding on Roaming signalling, Voice Core (IMS/HSS/MSS) & Data Core (MME).
• Able to manage testing team (TQA) to execute roaming testing and deliverables
• Proficient in Microsoft, Word, Excel and PowerPoint.
• Good and established understanding and practice of project management concepts
• Team player, comfortable working across teams and interacting with various departments.
• Good communications, problem solving skills and able to work under pressure and independently.
• Experience in Tools: Roaming Monitoring System, SIGOS (Globe OSS), Empirix Roaming Probe, Tertio, HSS web gui
• Personal traits: Positive, Passionate, Collaborative, A self-starter, Ability to perform under pressure in a challenging environment and A team player

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

About Us

Tomorrow Begins Today

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. Visit our careers page to learn more about #LifeAtMaxis.

#SimplyMaxis Culture

To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’.

Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.