Core & Cards Support Engineer, L2 Support

Sperton Global AS; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Application Support Specialist to ensure seamless operations and incident management. This role involves providing crucial support to business users, resolving incidents, and collaborating with development teams to enhance application performance. The ideal candidate will have a solid understanding of AS400 systems and programming languages such as RPG and COBOL. This position offers an opportunity to contribute to vital business processes while ensuring high service levels and proactive management of incidents. If you are passionate about technology and eager to make an impact in a dynamic environment, this role is for you.

Qualifications

• Familiarity with AS400 system and RPG, COBOL languages is essential.
• Experience with Silverlake banking system is a plus.

Responsibilities

• Provide application support and manage incidents to meet service level targets.
• Collaborate with development teams for effective resolutions and transitions.

Skills

Application Support

Incident Management

Root Cause Analysis

Capacity Management

Collaboration

Tools

AS400

Silverlake Banking System

Job description

Job Responsibilities:

• Provide application support to various business users.
• Attend to business queries and business requests promptly.
• Follow through the business requests to a proper closure.
• Work on timely resolution for reported incidents to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by the event monitoring tool.
• Perform root cause analysis to identify permanent solutions to prevent recurring incidents and minimize the impact of incidents that cannot be prevented.
• Ensure all incidents and problems are proactively managed – prioritizing numerous issues of varying severity and escalating issues as appropriate to necessary teams and management.
• Collaborate with the development team in identifying resolutions and transitioning releases into the production environment.
• Adopt standard Incident and Problem Management workflows and processes, including timely ticket, defect, and incident logging, as well as proper change management processes and quality issue/impact emails.
• Participate in DR/BCM activities or infrastructure-related upgrades.
• Responsible for capacity management. Monitor & analyze current performance and capacity data and forecast the capacity required by the applications ahead.
• Aside from day-to-day support duties, undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed.

Job Requirements:

• Familiar with AS400 system.
• Familiar with RPG, COBOL language.
• Experience with Silverlake banking system is a plus.