Core & Cards Support Engineer (L2)

Krisvconsulting Services Pte Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia is looking for an L2 Support Engineer to join their dynamic team. The role involves providing L2 support for Core & Cards applications, troubleshooting issues, and ensuring optimal performance of applications hosted on JBoss and WebLogic servers. Candidates should have strong Unix/Linux skills and excellent communication abilities.

Qualifications

• Proficiency in Unix/Linux and shell scripting.
• Knowledge of SQL with Oracle or MS SQL experience.
• Familiarity with Java application servers and web servers.
• Willingness to work in shifts.

Responsibilities

• Provide L2 support for Core & Cards applications.
• Troubleshoot issues in applications on JBoss or WebLogic.
• Monitor application performance and ensure optimal operations.

Skills

Unix/Linux commands

Shell scripting

SQL

Problem-solving skills

Analytical skills

Verbal and written English communication

Tools

JBoss

WebLogic

Apache

Nginx

Job description

Responsibilities:

• Provide L2 support for Core & Cards applications, addressing user queries and resolving incidents promptly to meet SLAs.
• Troubleshoot and analyze issues in applications hosted on JBoss or WebLogic servers.
• Perform root cause analysis and implement permanent solutions to minimize incident recurrence.
• Collaborate with development and infrastructure teams to transition new releases into production.
• Monitor application performance, analyze capacity requirements, and ensure systems are operating optimally.
• Follow standard incident, problem, and change management processes, including detailed logging and reporting.
• Participate in Disaster Recovery (DR) and Business Continuity Management (BCM) activities.

Requirements:

• Proficiency in Unix/Linux commands and shell scripting.
• Strong knowledge of SQL with experience in Oracle or MS SQL databases.
• Familiarity with Java application servers like JBoss or WebLogic.
• Understanding of web servers such as Apache or Nginx.
• Additional knowledge of Load Balancers, VM, Networking, OpenShift, and Microservices is advantageous.
• Strong problem-solving and analytical skills.
• Excellent verbal and written English communication skills.
• Willingness to work in shifts.