Control Tower Quality Manager

Prism Supply Chain Asia Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the logistics sector is looking for a Quality Assurance Lead for their Control Tower to drive quality and continuous improvement initiatives. The ideal candidate will have extensive experience in global logistics, strong leadership skills, and relevant certifications. This pivotal role involves overseeing quality management systems, conducting audits, and enhancing customer satisfaction across a multi-client environment.

Qualifications

• 10+ years in supply chain, logistics, or quality management roles.
• 5+ years in a leadership or management position, preferably in a 4PL environment.
• Relevant certifications such as Lean Six Sigma and ISO 9001 Lead Auditor.

Responsibilities

• Lead the Quality Management System (QMS) at the Control Tower level.
• Manage customer claims and complaints, ensuring timely resolution.
• Conduct internal and coordinate external audits for compliance.

Skills

Quality Management

Continuous Improvement

Audit Management

Root Cause Analysis

Stakeholder Collaboration

Education

Bachelor’s degree in Supply Chain Management, Logistics, or Engineering

Master’s degree (preferred)

Tools

ISO 9001

Lean Six Sigma

Job description

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He/She leads and oversee quality assurance and continuous improvement initiatives within our 4PL Control Tower. This role is pivotal in ensuring operational excellence, compliance, and customer satisfaction across a complex, multi-client logistics environment.

a) Quality Management System (QMS)

Execute and uphold the Quality Management System (QMS) at the Control Tower level, in accordance with the framework and standards defined by HQ. Ensure operational adherence to ISO 9001 principles and client-specific quality requirements, supporting continuous improvement and audit readiness across all 4PL activities.

b) Deviation Identification & Qualification

Monitor operations to detect deviations from standard processes or service levels. Lead root cause analysis, assess impact, and ensure proper documentation, qualification, and resolution of deviations.

c) Claims & Complaints Management

Oversee the end-to-end process for managing customer claims and complaints. Ensure timely investigation, resolution, and communication. Analyze recurring issues to drive systemic improvements and enhance customer satisfaction.

d) Audit & Compliance

Lead & Conduct internal audits and coordinate external audits at Global Control Tower level. Ensure compliance with regulatory, contractual, and industry standards.

e) Stakeholder Collaboration

Work closely with internal teams, logistics partners, and clients to resolve quality issues and implement best practices.

f) Training & Development

Develop and deliver training programs to promote a culture of quality and continuous improvement across the control tower team.

Identify operational risks and develop mitigation strategies to ensure business continuity and service reliability

REQUIREMENTS

Experience in global logistics and multi-regional operations.

Bachelor’s degree in Supply Chain Management, Logistics, Engineering, or related field (Master’s preferred).

Relevant certifications such as: Lean Six Sigma, ISO 9001 Lead Auditor (Green Belt minimum, Black is preferred) other quality framework.

10+ years in supply chain, logistics, or quality management roles.

5+ years in a leadership or management position, preferably in a 4PL or control tower environment.

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Your application will include the following questions:

What's your expected monthly basic salary? Have you worked in a role which requires a sound understanding of ISO 9001? How much notice are you required to give your current employer?

Manufacturing, Transport & Logistics 101-1,000 employees

PRISM is the new generation 4PL company that helps its customers transform their supply chain, providing them with expert advice and outsourcing the management 3PL partners to deliver competitive and sustainable solutions. PRISM part of the Logistics Division of the CMA CGM Group is a neutral, independent and an ISO 9001 certified organization that integrates and implements the best market solutions.

PRISM is the new generation 4PL company that helps its customers transform their supply chain, providing them with expert advice and outsourcing the management 3PL partners to deliver competitive and sustainable solutions. PRISM part of the Logistics Division of the CMA CGM Group is a neutral, independent and an ISO 9001 certified organization that integrates and implements the best market solutions.