Contractor

Birlasoft; Kuching; On-site; MYR 40,000 - 70,000; Full time

Job summary

Birlasoft, a global leader in Cloud, AI, and Digital technologies, is seeking a Service Desk Specialist for a fully onsite role in Damansara, Kuala Lumpur. In this position, you will provide technical support, troubleshoot systems, and manage user accounts, ensuring effective resolutions to client requests while contributing to the efficiency of businesses within the company.

Qualifications

• 5-8 years experience in a service desk or IT support role.
• Strong technical background with excellent communication skills.
• Proficient in troubleshooting hardware and software issues.

Responsibilities

• Responding to client support requests and identifying issues.
• Troubleshooting hardware and software issues on desktops/laptops.
• Providing support for OS, Office, and basic system applications.

Skills

Communication skills in Japanese

Communication skills in English

Technical skills on Windows desktop platform

Knowledge of ITIL processes

Knowledge of MIM

Tools

Active Directory

O365

MS-Office

Job description

Area(s) of responsibility

Empowered By Innovation

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Title: Service Desk Specialist

Location: Damansara, Kuala Lumpur Malaysia 50490

Fulltime role

100% Onsite role from day one (no remote option)

Experience: 5-8 Years

• Candidate must have knowledge of Japanese (Primary) and English Language, with 5+ years of experience, good communication skills in Japanese (Primary) and English, and technical skills on Windows desktop platform.
• Responding to client support requests and contacting users to identify the nature of issues.
• Resolving user issues related to desktop software images, packages, patches, security updates, and tools.
• Escalating software and application issues to relevant teams.
• Troubleshooting hardware and software issues on desktops/laptops remotely.
• Providing support for OS, Office, basic system applications, and Anti-Virus clients.
• Installing, configuring, and troubleshooting Outlook, browsers, printers, and scanners.
• Strong experience and knowledge of ITIL processes.
• Strong experience and knowledge of MIM.

Additional responsibilities include:

• Installing, modifying, and repairing computer hardware and software systems.
• Understanding VPN configuration and mobile device security protocols.
• Supporting users via calls, chat, email regarding software, connectivity, password resets, and printing issues.
• Consulting with users to identify and resolve issues.
• Managing user accounts, groups, and permissions in Active Directory.
• Performing on-site hardware repairs, installations, and cabling.
• Applying knowledge of software, hardware, and procedures to solve problems.
• Proficient in AD, O365, MS-Office, and basic network support.
• Strong technical background with excellent communication skills.