Contract Telemarketer

KK ONG INTERNATIONAL SDN BHD; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Telemarketer to join their sales team. This role involves engaging with potential clients, promoting training courses, and managing customer relationships through effective communication. The ideal candidate will be fluent in Mandarin, possess strong sales skills, and have a proactive attitude. You'll have the opportunity to work in a vibrant team environment, contribute to sales strategies, and enjoy a career with growth potential. If you are passionate about sales and enjoy helping others, this position offers a rewarding path to success.

Benefits

EPF, SOSCO, and EIS coverage

Comprehensive Medical Claims

Friendly Team Environment

Career Growth Opportunities

Attractive Salary Package with Commission

Qualifications

• 1+ year of sales experience required; candidates with a personal XiaoHongShu account preferred.
• Self-driven and capable of understanding customers' needs effectively.

Responsibilities

• Contact potential leads and follow up on sales opportunities via telephone.
• Maintain strong client relationships and ensure high satisfaction levels.

Skills

Fluent in Mandarin

Sales Techniques

Customer Relationship Management

Communication Skills

Problem Solving

Education

Degree or Diploma

Major in Marketing

Tools

CRM Systems

Sales Management Tools

XiaoHongShu

Job description

Job Responsibility

Telemarketer Job Responsibilities And Duties

Potential Client Contact and Follow-up:

• Contact potential leads generated from advertisements, webinars, marketing events, or other channels via telephone.
• Use pre-set scripts to communicate with leads, understand their needs, and introduce course products.
• Follow up with leads who have not yet made a purchase to determine their reasons, address any concerns, and promote sales.
• Record client feedback and update customer information in the CRM system or relevant databases, ensuring data accuracy and completeness.

Sales Calls And Conversion

• Conduct telephone sales to promote the company's training courses (e.g., the 2397 RM course) to potential clients.
• Apply telephone sales techniques and skills to effectively market the training courses, ensuring that clients understand the advantages and are encouraged to purchase.
• Address client queries, understand their pain points, and recommend suitable courses based on their needs.
• Guide interested clients to the online payment page over the phone or provide them with relevant payment information to complete the transaction.

Customer Data Management And Updates

• Accurately record all customer contact information, communication logs, purchase status, and other details in the CRM system or other sales management tools.
• Regularly update customer data to ensure that all potential client information remains current.
• Send out course information, promotional offers, or discounts via email or SMS to increase sales conversion opportunities.

Sales Reporting And Follow-up

• Provide daily/weekly updates to supervisors on sales progress, target achievements, and follow-up statuses of unconverted leads.
• Submit performance reports detailing the number of calls made, client conversions, and pending follow-ups.
• Analyze sales data to adjust strategies and improve overall performance.

Customer Relationship Management

• Maintain strong relationships with clients to ensure high satisfaction levels with the courses, converting potential leads into official clients.
• Handle customer complaints or issues promptly, ensuring timely feedback and support to enhance customer loyalty.

Learning And Self-Improvement

• Actively participate in company-provided training on sales techniques and product knowledge to continuously enhance telephone sales skills and customer service capabilities.
• Stay informed about the latest industry trends, market dynamics, and competitor activities.
• Continuously refine personal sales scripts and communication approaches based on feedback and experience to boost performance.

Team Collaboration

• Work closely with the marketing and sales teams to ensure efficient conversion of leads.
• Attend team meetings to stay updated on the latest product updates and promotional strategies.
• Collaborate with sales coordinators or other departments to ensure clients receive a seamless purchasing experience and post-sales service.

Goal Setting And Achievement

• Set personal monthly sales targets and work diligently to achieve them, ensuring overall performance goals are met.
• Actively participate in company sales competitions or incentive programs to strive for increased sales volumes.

Sales Strategy And Execution

• Implement telephone sales and market expansion plans in line with the company's established sales strategies and targets.
• Contribute to discussions on sales strategies by providing insights and suggestions to optimize the sales process.

Other Related Tasks

• Participate in additional sales-related tasks as required, such as market research, telemarketing campaigns, or product promotions.
• Join conference calls or additional sales sessions when necessary to enhance team collaboration and efficiency.

Job Requirements

If you are passionate about trading and enjoy interacting with people, a career in sales can empower you with endless possibilities to take control of your future. This field is not only a hot trend right now but also possesses enduring vitality thanks to companies' continuous investment in educating both employees and customers.

• Ability to speak and write in Mandarin fluently.
• At least 1 year of sales experience required; Girl candidates preferred.
• Must have a personal XiaoHongShu account.
• A degree or diploma is required; a major in marketing is preferred.
• Self-driven, able to work independently, and capable of effectively understanding customers' potential needs.
• Possess a strong sense of responsibility and purpose, high emotional intelligence, and a proactive attitude.
• Capable of handling pressure and demonstrating strong learning ability.
• A positive attitude, enjoys helping others, and has good character.

Job Benefits

• Social Benefits: EPF, SOSCO, and EIS coverage.
• Health Coverage: Comprehensive Medical Claims.
• Team Environment: Work alongside friendly, ambitious colleagues (predominantly from the 90s generation) in an environment free from office politics.
• Career Growth: A platform designed for talented, ambitious individuals to develop their skills and advance their careers.
• Compensation: Attractive package with a basic salary plus commission.