Contract Manager – Municipal Collections

Wasterecruit Ltd; George Town; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment company in Penang is seeking an experienced Contract Manager to lead a large operational team in municipal collections. You will ensure compliance with regulations while meeting service KPIs, demonstrate exemplary leadership, and drive improvement in customer service. The role requires strong financial acumen and the ability to manage complex budgets. This full-time position offers a structured work schedule of 40 hours a week, Monday to Friday.

Qualifications

• Proven leadership abilities in diverse, challenging environments.
• Excellent communication and interpersonal skills.
• Experience in managing complex employee relations.
• Strong analytical and literacy skills.
• Motivated with a 'can do' attitude.
• Ability to work under pressure and make decisions.

Responsibilities

• Lead a large operational team delivering municipal collections.
• Ensure safe working environments and compliance with regulations.
• Monitor operations to meet service KPIs and goals.
• Challenge existing practices to improve customer service.
• Manage large, complex budgets effectively.

Skills

Leadership in diverse environments

Communication and interpersonal skills

Employee relations management

Analytical skills

Organizational change management

Attention to detail

Financial acumen

Project management

Job description

Contract Manager – Municipal Collections

Our client is seeking an experienced Contract Manager to lead a large frontline operational team delivering the municipal collections service (refuse, recycling and ancillary), and undertake operational programmes, projects and assignments as allocated.

Responsible for critical service delivery leadership, you will monitor the operations, ensuring a safe working environment, compliance with all legislation, regulations, financial and budgetary parameters. You will ensure that operations meet service KPIs, goals and contractual key measures in line with business and customer expectations, whilst demonstrating exemplary leadership.

The role requires the post holder to be a lateral thinker, action oriented, challenge existing practices to improve overall customer service whilst seeking value for money and long-term economic benefits for the business.

Essential Requirements for the Role:

• Proven leadership abilities in diverse, challenging environments, inspiring and developing others to achieve business objectives
• Excellent communication and interpersonal skills, able to build strong relationships with internal and external stakeholders at all levels
• Experience in managing complex employee relations and working with trade unions
• Excellent literacy & analytical skills
• Experience of delivering and managing organisational change
• Highly motivated with a "can do" attitude and the ability to use own initiative
• Good attention to detail and the ability to prioritise effectively
• Ability to work under pressure and to make decisions to tight deadlines
• Self-driven, results-orientated with a positive outlook and a clear focus on high quality
• Financial acumen to manage large, complex, budgets
• Project management capability
• Robust understanding of finance, budgeting, including profit and loss
• Current UK driving licence

This is a full-time, permanent opportunity, working 40 hours per week, Mon-Fri - 7am – 3pm

Ref: J9572

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