Contract Management Executive

Fathopes Energy; Shah Alam; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading company in advanced biofuel production is looking for a Customer Success Executive. The role requires managing client relationships and operational coordination, ensuring service excellence in a fast-paced environment. Candidates should possess strong sales and account management experience, with a focus on client satisfaction and effective communication skills.

Qualifications

• Proven experience in sales, account management, or business development.
• Strong familiarity with commercial contracts and contract execution process.
• Proficient in English and Bahasa Malaysia.

Responsibilities

• Develop and maintain client relationships, ensuring high satisfaction.
• Manage client accounts throughout lifecycle, coordinating with internal teams.
• Seek and pursue sales opportunities and identify upselling opportunities.

Skills

Communication

Interpersonal skills

Negotiation

Relationship management

Education

Experience in sales or account management

Job description

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Job Title: Customer Success Executive (Contract Management)
Department: Operations

Role Overview:

The Customer Success Executive in the Operations Team plays a hybrid role within the operations department, acting as the primary liaison between the company and its clients. The role combines elements of account management, client servicing, and operational coordination, requiring a proactive and relationship-driven individual who thrives in a fast-paced, client-focused trading environment.

Key Responsibilities:

Client Relationship Management

• Develop and maintain strong, long-term relationships with clients, ensuring a high level of satisfaction and responsiveness.
• Serve as the main point of contact for client communications, handling inquiries, concerns, and service requests in a timely and professional manner.
• Provide after-sales support and act as a problem-solver to meet client expectations and requirements.

Account Handling & Operational Coordination

• Manage client accounts throughout the entire lifecycle: onboarding/registration, contract execution, service coordination, and ongoing support.
• Ensure accurate and timely preparation, review, and execution of contracts and other client documentation.
• Coordinate with internal teams (e.g., logistics, finance, legal) to ensure operational alignment and seamless service delivery.

Sales & Business Development

• Actively seek out and pursue sales opportunities, including handling inbound leads and conducting outbound sales activities to acquire new clients.
• Identify upselling and cross-selling opportunities within the existing client base.
• Participate in negotiations and secure contract renewals or expansion of services as appropriate.
• Stay informed on industry trends, market conditions, and competitor activities to identify strategic business opportunities.
• Provide feedback and insights to the broader team to support decision-making and strategy refinement.

Qualifications & Requirements:

• Proven experience in sales, account management, or business development, ideally within the trading, logistics, or commodities sector.
• Strong familiarity with commercial contracts and the contract execution process.
• Excellent communication, interpersonal, and negotiation skills.
• Proficient in both English and Bahasa Malaysia, with strong written and verbal communication abilities.
• High level of professionalism, integrity, and attention to detail.
• Ability to work independently, manage multiple priorities, and meet deadlines in a dynamic and fast-moving environment.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Success Executive?
• Do you have experience in a role which requires relationship management experience?
• Do you have customer service experience?
• Do you have experience in a sales role?
• Which of the following Microsoft Office products are you experienced with?

Developing sustainable fat, oil & grease solutions for the purpose of advanced biofuel production since year 2010. FatHopes Energy is a multi-faceted business that was established in 2010 with the primary focus of developing sustainable fats, oils and grease solutions for the primary purpose of advanced biofuel production. Over the years we have managed to cement our position as a robust and reliable supplier of ready-to-use biofuels as well as biofuels feedstock to the global markets.

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