Continuous Improvement & Performance Analyst

Quintus Search; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading company in Kuala Lumpur is seeking an experienced professional with a Bachelor's degree to enhance data reporting and analysis. This role involves maintaining KPI trackers, preparing management reports, and supporting continuous improvement initiatives through effective stakeholder communication and workshop facilitation.

Qualifications

• Bachelor's Degree holder required.
• Experience in Shared Services and PTP/OTC/RTR functions is essential.
• Lean Six Sigma certification is a plus.

Responsibilities

• Maintain KPI trackers and performance reports for accurate reporting.
• Support data analysis for informed decision-making.
• Contribute to continuous improvement initiatives.

Skills

Data collection

Data analysis

Data visualization

Stakeholder management

Continuous improvement

Workshop facilitation

Education

Bachelor's Degree

Tools

Power BI

Excel

Power Query

Job description

Job Scope:

• Maintain and update KPI trackers, performance reports, dashboards, and SharePoint sites; ensure timely and accurate reporting using tools like Power BI, Excel, and Power Query.
• Work closely with stakeholders to address reporting needs, performance queries, and survey feedback professionally.
• Prepare management reports, PowerPoint decks, and documentation such as SOPs and process guides.
• Track business performance through key metrics and support data analysis for informed decision-making and root cause analysis.
• Contribute to continuous improvement initiatives, including workshop facilitation, automation projects, and process enhancements.
• Support internal communication efforts, maintain CI portals and boards, and prepare updates that promote a culture of continuous improvement.

Requirements:

• Minimum Bachelor's Degree holder.
• Solid working experience under a Shared Services setting.
• Experience working under PTP/OTC/RTR functions.
• Prior involvement in continuous improvement, process standardization, automationprojects.
• Expert in data collection, analysis and visualization (Power BI experience required).
• Able to work with stakeholders across various levels and countries.
• Confident in conducting workshops to encourage CI mindset and practice within the organization.
• Lean Six Sigma certification will be an added advantage.