Continuous Improvement Manager (Retail Operations)

MR DIY International; Seri Kembangan; On-site; MYR 80,000 - 120,000; Full time

Job summary

A home improvement brand in Malaysia is seeking a professional to lead process improvement initiatives in their organization. This role requires a bachelor’s degree in a related field and 8-10 years of experience, with skills in Lean Six Sigma and change management being essential. The candidate will run workshops, facilitate problem solving, and translate improvements into actionable plans, ensuring efficiency across operations.

Qualifications

• 8–10 years of working experience with retail/store/DC/logistics exposure valued.
• Certified Lean Six Sigma Green/Black Belt or equivalent experience.
• Familiarity with business process automation.

Responsibilities

• Run structured problem surfacing with input from operational areas.
• Translate Improvements into deployment plans.
• Lead Improvement workshops and events.

Skills

Process improvement methodologies

Change management

Problem solving

Stakeholder collaboration

Analytics

Education

Bachelor's degree in Business Administration or related field

Tools

Lark

Spreadsheets

Job description

Overview

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

Job Summary

Evolving our organization’s highest‑value opportunities into measurable wins—lead improvement events, pilot changes to the Distribution Centers (DC), Retail Space and enable adoption at scale with simple, resilient ways of working across all key Business Processes.

Key Responsibilities

• Run structured problem surfacing with input from the operational areas (Distribution Channels, Retail Operations) and maintain a visible, prioritized improvement pipeline.
• Translate Improvements into deployment plans with stage-gate governance (scope, milestones, change management, communications).
• Lead Improvement workshops and events (Kaizen / VSM / PDCA) for Distribution Channels and Retail Teams.
• Design and execute pilots with clear success metrics, quantify baselines & benefits and create a library of Best Practices.
• Own the Improvement Pipeline (Focused Improvement + Automation candidates) and partner with IT/Automation as opportunities mature. Define and track Automation Coverage per process.
• Produce bite‑size micro‑learning and training rollout kits to accelerate new ways-of-working adoption and sustain results.
• Facilitate cross‑functional RCA; coach teams on 5‑Why, Fishbone, 8D.

Job Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Overall 8–10 years of working experience. Retail / Store / DC / Logistics exposure is valued.
• Certified Lean Six Sigma Green/Black Belt or equivalent experience in process improvement methodologies.
• Business Process automation familiarity (e.g., cloud flows / low‑code exposure).
• Change management & communications, training design & delivery.
• Content creation for micro‑learning and training rollout kits.
• Problem solving & analytics (experimentation, baseline/benefit quantification).
• Kaizen facilitation, VSM, A3, RCA.
• Project development and benefits tracking.
• Stakeholder collaboration.
• Basic dashboarding (Lark, spreadsheets)