Continuous Improvement Manager

TMF Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

TMF Group is seeking a Continuous Improvement and Automation Manager to lead initiatives enhancing operational efficiency through Lean methodologies and automation. This pivotal role involves collaborating across teams, implementing best practices, and fostering a culture of excellence in a dynamic international environment.

Benefits

Professional development and career advancement opportunities.

Competitive compensation and benefits package.

Collaborative culture that values innovation and continuous improvement.

Qualifications

• 7+ years of experience in continuous improvement, operational excellence, or automation roles.
• Proven track record in leading cross-functional CI projects or implementing automation technologies.
• Strong analytical, problem-solving and project management skills with a data-driven mindset.

Responsibilities

• Lead the design and execution of continuous improvement strategies using Lean, Six Sigma, and Agile methodologies.
• Collaborate with cross-functional teams to analyze current workflows and identify trends.
• Coach & mentor team members to build capabilities in process improvement tools.

Skills

Analytical skills

Problem-solving

Project management

Facilitation skills

Stakeholder management

Education

Bachelor’s degree in Business, Engineering, Operations

Master’s degree (preferred)

Lean Six Sigma certification (Green Belt or higher preferred)

Tools

Visio

Lucidchart

UiPath

Power Automate

Blue Prism

Job description

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About TMF Group

TMF Group is on a transformative journey to streamline its global operations through innovation and digital transformation. As part of this strategic evolution, we are investing in Continuous Improvement (CI) and cutting-edge automation technologies, including Robotic Process Automation (RPA), to enhance client service delivery. Our Kuala Lumpur Regional Delivery Centre (RDC) is at the heart of this transformation, serving as a hub of excellence for process innovation and operational efficiency. RDC KL plays a critical role in supporting TMF offices across the region and delivering centralized services to select global clients.

About the Role

We are seeking a forward-thinking and results-oriented Continuous Improvement and Automation Manager to lead strategic and impactful initiatives that would enhance operational efficiency and drive digital transformation. This role is pivotal in embedding & fostering a culture of operational excellence through Lean methodologies, process innovation, and cross-functional collaboration, identifying improvement opportunities, implementing best practices & automation solutions, and empowering teams to deliver sustainable improvements.

Key Responsibilities

· Lead the design and execution of continuous improvement strategies using Lean, Six Sigma, and Agile methodologies.

· Identify, evaluate, and support the implementation of automation initiatives (e.g., RPA, workflow tools, AI-driven solutions) to streamline business processes.

· Collaborate with cross-functional teams to analyze current workflows and process performance data to identify trends, root causes and opportunities for optimization, develop scalable solutions and promote knowledge sharing across markets.

· Develop and maintain performance metrics and dashboards to monitor the impact of improvement and automation initiatives.

· Ensure alignment of improvement & automation initiatives with business goals, tracking impact and managing dependencies

· Facilitate workshops, Kaizen events, brainstorming and training sessions to foster a culture of continuous improvement.

· Collaborate with IT and business units to ensure seamless integration of automation tools and technologies.

· Drive change management efforts to ensure successful adoption of new processes and technologies.

· Coach & mentor team members and stakeholders to build internal capabilities in process improvement tools and techniques.

· Stay current with industry trends and emerging technologies to identify new opportunities for innovation. Benchmark internal and external processes to identify best in class practices.

Qualifications and Experience

· Bachelor’s degree in Business, Engineering, Operations, or a related field (Master preferred).

· Lean Six Sigma certification (Green Belt or higher preferred).

· 7+ years of experience in continuous improvement, operational excellence, or automation roles.

· Proven track record in leading cross-functional CI projects or implementing RPA or other automation technologies with measurable outcomes.

· Strong analytical, problem-solving and project management skills with a data-driven mindset.

· Excellent communication, facilitation, and stakeholder management skills.

· Experience with process mapping tools (e.g., Visio, Lucidchart)

· Experience with RPA, digital transformation initiatives and automation platforms (e.g., UiPath, Power Automate, Blue Prism) is a plus.

What We Offer

· A key role in shaping the future of service delivery in a dynamic, international environment.

· A collaborative culture that values innovation, learning, and continuous improvement.

· Professional development and career advancement opportunities.

· Competitive compensation and benefits package.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Continuous Improvement Manager? How many years of project management experience do you have?

Consulting Services More than 10,000 employees

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world.

Our 9,100 experts and 120 offices in more than 80 countries worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success.

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world.

Our 9,100 experts and 120 offices in more than 80 countries worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success.

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