Content Reviewer - Korean Speaking

Vodafone; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company is seeking a 'Content Reviewer - Korean Speaking' in Kuala Lumpur. The role involves auditing user-generated and editorial content, coaching team members, and ensuring quality targets are met in a 24x7 environment. Candidates should possess strong communication skills and the ability to manage sensitive content effectively.

Qualifications

• 0-2 years experience in a technical support environment.
• Experience in transaction monitoring and sampling.
• Ability to work in a 24x7 environment.

Responsibilities

• Ensure daily KPIs and success in process quality.
• Auditing content and identifying knowledge gaps.
• Coaching team members based on audit findings.

Skills

Excellent written, reading & spoken communications skills in Required Language

Good communications skills (English)

Excellent analytical and research skills

Ability to manage critical situations with minimum supervision

Good interpersonal and communication skills

Job description

Title: Content Reviewer - Korean Speaking

Location: Kuala Lumpur, Malaysia

Experience: 0-2 Years

Core Competencies:

• Excellent written, reading & spoken communications skills in Required Language and understanding of local culture

• Good communications skills (English)

• Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)

• Should have worked in an international technical support environment, search skills, ability to approach problems logically

• Should have experience in transaction monitoring, sampling plan etc.

• Should have conducted calibration sessions both internal and external

• Excellent analytical and research skills

Other Requirements:

• Willing to work in 24x7 environment

• Should be comfortable working with explicit & sensitive content

• Ability to manage critical situations with minimum supervision

• Good interpersonal and communication skills

• Ability to perform in adverse situations

Detailed Role & Responsibilities:

• Ensure on meeting daily KPIs and accountable for the success and quality of the process

• Ability to learn to work with customer internal tools

• Meet the Quality audit sampling & ensure the Quality targets are met

• Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities

• Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos

• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images

• Coaching team members based on the audit findings, their performance and compliances

• Responsible for driving new instructions received from the clients across teams

• To side barge and observe reviewers working on Jobs across all queues

• To provide inputs/insights for process improvements

• Provide floor support

• Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders

• Attend internal & external Calibration sessions

• Assist on Training need analysis

• Assist the TL/TM on bottom quartile management activities

• Help improve the defined processes as we create more automation and gather information

• QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.