Content Reviewer - Chinese Speaker | Kuala Lumpur, MY

Cognizant; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking individuals who are passionate about social media and current events. The role involves moderating content, ensuring compliance with client policies, and analyzing user-generated content. Ideal candidates will thrive in a fast-paced environment and possess strong analytical skills. This dynamic position offers a unique opportunity to engage with diverse content while working independently and collaboratively within a supportive team. Join a forward-thinking company where your contributions can make a significant impact on the user community.

Qualifications

• Graduate or Diploma required.
• Proficiency in English and Chinese communication skills.

Responsibilities

• Moderate content to ensure adherence to client policies.
• Review user-generated content including text, images, and videos.
• Identify opportunities for improvement and problem-solving.

Skills

Analytical Skills

Research Skills

Time Management

Adaptability

Attention to Detail

Communication Skills (English and Chinese)

Experience with Social Media

Ability to Work Independently

Education

Graduate or Diploma

Job description

Job Description:

Graduate or Diploma

Soft skills:

1. Ability to work independently
2. Experience with social networking or similar programs; Internet savvy
3. Interest in social media and current events (trending topics, viral news, etc.)
4. Quick learner and adaptable to learn new processes, concepts, and skills
5. Organized with the ability to manage time and tasks efficiently
6. Strong attention to detail with a high standard for accuracy and efficiency
7. Neutral mindset towards different content classifications
8. Result-oriented, self-motivated, independent, and inquisitive
9. Ability to thrive in a fast-paced, team-oriented environment
10. Excellent analytical and research skills

Technical Skills:

1. Excellent written, reading, and spoken communication skills in the required language and understanding of local culture
2. Proficiency in English and Chinese communication skills
3. Experience with online communities and exposure to social platforms
4. Experience handling confidential information (preferable)

Other Requirements:

1. Willingness to work in a 24x7 environment
2. Comfort working with explicit and sensitive content
3. Ability to manage critical situations with minimal supervision
4. Good interpersonal and communication skills
5. Ability to perform under adverse situations

Roles & Responsibilities:

1. Moderate content to ensure accurate decision-making in line with client policies and guidelines
2. Gain comprehensive understanding of client policies and guidelines
3. Review user-generated and editorial content including text, images, audio, and videos
4. Review sensitive content, which may be graphic or disturbing
5. Identify opportunities for improvement and problem-solving
6. Analyze and flag non-compliant content promptly
7. Review reported content within specified turnaround times and quality standards
8. Recognize trends and escalate issues beyond established policies
9. Utilize market-specific knowledge to identify and develop solutions for user community support
10. Meet daily KPIs
11. Ensure proper adherence to processes in Service Operations
12. Learn to operate customer internal tools
13. Maintain confidentiality while meeting deadlines

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes, and transform experiences to stay ahead in a fast-changing world. Together, we're improving everyday life. Learn more at www.cognizant.com or @cognizant.