Content Moderator - Mandarin Speaker (LOCAL MALAYSIAN)

Concentrix; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Concentrix Malaysia is seeking a Content Moderator in Kuala Lumpur to review user-generated content, ensuring it complies with platform policies and community standards. You will apply guidelines consistently across moderation cases to protect the digital environment.

The role requires fluency in Mandarin and English, plus a Bachelor's degree. Candidates should be comfortable with rotating shifts, including night shifts and weekly offs.

Qualifications

• Proficient in Mandarin and English.

Responsibilities

• Review user-generated content against platform policies and community standards to ensure a safe digital environment.
• Apply guidelines consistently across all moderation cases, maintaining platform integrity.
• Evaluate user-reported flags and resolve disputes regarding content suitability.
• Monitor shifts in global content trends and identify new patterns of harmful behavior.
• Identify and remove content that violates platform’s policies and community guidelines.

Skills

Mandarin

English

Education

Bachelor's degree

Job description

Review user-generated content against platform policies and community standards to ensure a safe digital environment.

Apply guidelines consistently across all moderation cases, maintaining platform integrity.

Evaluate user-reported flags and resolve disputes regarding content suitability.

Monitor shifts in global content trends and identifying new patterns of harmful behavior.

Identify and remove content that violates platform’s policies and community guidelines.

Qualifications & Requirements

Proficient in Mandarin and English.

Comfortable with rotational shift (incl. night shift and rotational weekly off)

Bachelor Degree's holder above only

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more