Content Moderator - Mandarin - KL

Teleperformance; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Content Moderator to maintain safety in the global digital community. This role involves reviewing and managing sensitive online content while adhering to client policies and community guidelines. You will be part of a dynamic team, ensuring a secure online environment for users. The ideal candidate will possess strong attention to detail, multitasking abilities, and a commitment to maintaining high standards in a KPI-driven setting. If you're ready to make a difference in the digital world, this is the opportunity for you!

Qualifications

• Bachelor’s Degree or Diploma in any discipline required.
• B2 level English proficiency essential for this role.

Responsibilities

• Review and manage user-uploaded content according to client policies.
• Ensure compliance with key performance indicators and quality standards.

Skills

Attention to detail

Ability to handle sensitive content

Multitasking

Customer service experience

KPI-driven performance

B2 level English proficiency

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Overview

Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing and managing internet content which at times will be of a sensitive or graphic nature. You will be trained on how to apply the client's policies and then use these policies to uphold the established community guidelines.

Qualifications

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).

Essential Requirements:

• Experience of working in a high transactional role, in a KPI driven environment.
• A background in either content moderation, customer service or any other role that involves working with daily targets.
• You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
• Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
• Availability to work rotational shifts.
• Must be able to speak, read and write the required language to support.

Preferred requirements:

• Deep familiarity with social media, internet laws, policy regulations and market knowledge.
• Content Moderation experience is preferred, but not essential.
• Bachelor's degree is preferred, however not essential.

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.

Responsibilities

• Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
• Make timely escalations in accordance with established procedures.
• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
• Participate in continuous training programs established by the company for optimal development in the role.
• Comply with all instructions and procedures related and complementary to the role.
• Be attentive to the communications that arrive through the different communication channels of the company.