Content Moderator – Mandarin / Cantonese

CB Talents SP; Kapar; On-site; MYR 39,060 - 55,800; Full time

Job summary

CB Talents SP is looking for detail-oriented individuals to join their Trust & Safety team as Content Moderators in Kapar, Malaysia. The role focuses on creating a safer online environment through reviewing user-generated content to ensure compliance with community standards and policies.

Candidates should have a diploma or degree, with strong Mandarin and English skills. Experience in content moderation is an advantage, while attention to detail and resilience are critical for success in this position.

Qualifications

• Minimum C1 proficiency in Mandarin (reading, writing, speaking).
• Minimum B2 proficiency in English (reading, writing, speaking, comprehension).
• Experience in content moderation or customer service is an advantage.

Responsibilities

• Review and moderate user-generated content according to policies.
• Identify and remove content that violates platform standards.
• Maintain quality standards while meeting productivity targets.
• Escalate complex cases to appropriate teams as required.
• Ensure confidentiality of customer data.

Skills

Attention to detail

Decision-making skills

Multitasking

Analytical skills

Problem-solving abilities

Typing speed (40 WPM)

Computer literacy

Education

Diploma or Bachelor's Degree in any discipline

Tools

Microsoft Windows

Microsoft Office

Job description

About the Role

We are seeking detail-oriented and resilient individuals to join our Trust & Safety team as a Content Moderator – Mandarin. In this role, you will help create a safer online environment by reviewing user-generated content and ensuring it complies with community standards and platform policies.

As a Content Moderator, you will review, classify, and take appropriate action on content that may include sensitive, offensive, graphic, or disturbing material. You will be responsible for maintaining content quality standards while meeting productivity and accuracy targets in a fast-paced environment.

Key Responsibilities

• Review, assess, classify, and moderate user-generated content according to established policies and guidelines.
• Identify and remove content that violates platform standards, including inappropriate, harmful, or prohibited material.
• Apply moderation policies consistently and accurately while maintaining high-quality standards.
• Meet daily productivity, quality, and accuracy KPIs.
• Escalate complex or high-risk cases to the appropriate teams following established procedures.
• Maintain confidentiality and ensure secure handling of customer and platform information.
• Participate in ongoing training and policy updates to stay current with platform requirements.
• Monitor and respond to internal communications and operational updates.
• Adhere to all company policies, processes, and compliance requirements.

Requirements

Education

• Diploma, Bachelor's Degree, or equivalent qualification in any discipline.
• Fresh graduates are welcome to apply.

Language Requirements

• Mandarin: Minimum C1 proficiency (reading, writing, and speaking).
• English: Minimum B2 proficiency (reading, writing, speaking, and comprehension).

Experience

• Experience in content moderation, customer service, back-office operations, data processing, or other target-driven environments is an advantage.
• Candidates with experience working under KPIs and productivity targets will be preferred.
• Content Moderation experience is advantageous but not mandatory.

Technical Skills

• Minimum typing speed of 40 words per minute (WPM) with at least 90% accuracy.
• Proficient in Microsoft Windows and Microsoft Office applications.
• Strong internet navigation and computer literacy skills.

Competencies

• Excellent attention to detail and decision-making skills.
• Ability to multitask effectively in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively within a team.
• Emotionally resilient and capable of reviewing sensitive, graphic, or disturbing content.
• Flexible and willing to work rotational shifts, including weekends and public holidays.