Content Moderator (Korean Speaker)

Cognizant; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global technology firm in Kuala Lumpur seeks a Brand Safety and Platform Specialist to ensure online safety. This role requires proficiency in Korean and involves monitoring content, investigating safety issues, and collaborating with teams. You'll work in a rotational shift model and contribute to creating a secure environment for users. Strong analytical and communication skills are essential.

Qualifications

• Fluent in Korean (reading, writing, speaking) for content management.
• Strong analytical skills for assessing safety concerns.
• Excellent communication for collaboration with teams.
• Detail-oriented for accurate translations and assessments.
• Willingness to work in rotational shifts.
• Proactive in problem-solving.
• Ability to handle dynamic work environments.

Responsibilities

• Monitor online content for compliance with safety guidelines.
• Collaborate on resolving safety issues.
• Translate and interpret content for safety assessments.
• Conduct investigations into safety breaches.
• Implement preventive measures for safety incidents.
• Gather feedback to improve protocols.
• Stay updated on industry trends.
• Train team members on safety procedures.
• Maintain documentation for safety processes.
• Develop new safety features and tools.
• Communicate safety updates effectively.
• Participate in rotational shifts for coverage.
• Contribute to creating a safe online environment.

Skills

Proficiency in Korean

Analytical skills

Communication skills

Attention to detail

Adaptability

Proactive problem-solving

Education

Test of Proficiency in Korean - Preferably L5 or L6

Job description

Job Summary

Join our dynamic team as a Brand Safety and Platform Specialist where you will play a crucial role in ensuring the safety and integrity of our online platforms. With a focus on Korean language skills you will contribute to maintaining a secure environment for our users. This role requires rotational shifts and offers a work-from-office model providing a collaborative and engaging work environment.

Responsibilities

• Monitor and analyze online content to ensure compliance with brand safety guidelines and standards.
• Collaborate with cross-functional teams to address and resolve safety issues on the platform.
• Utilize Korean language skills to accurately translate and interpret content for safety assessments.
• Conduct thorough investigations into potential safety breaches and provide detailed reports.
• Implement proactive measures to prevent future safety incidents on the platform.
• Engage with users and stakeholders to gather feedback and improve safety protocols.
• Stay updated on industry trends and best practices in brand safety and online content management.
• Provide training and support to team members on brand safety procedures and language translation.
• Develop and maintain documentation for safety processes and guidelines.
• Assist in the development of new safety features and tools for the platform.
• Ensure timely and effective communication of safety updates and changes to relevant parties.
• Participate in rotational shifts to provide continuous support and coverage for safety operations.
• Contribute to the overall mission of creating a safe and trustworthy online environment for users.

Qualifications

• Demonstrate proficiency in reading, writing and speaking Korean to effectively manage content.
• Possess strong analytical skills to assess and address safety concerns.
• Exhibit excellent communication skills to collaborate with diverse teams.
• Have a keen eye for detail to ensure accuracy in translations and safety assessments.
• Show adaptability to work in rotational shifts and handle dynamic work environments.
• Display a proactive approach to problem-solving and safety enhancement.

Certifications Required

• Test of Proficiency in Korean - Preferably L5 or L6