Content Moderator - Japanese - Penang

Teleperformance; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Content Moderator, where you will play a crucial role in maintaining a safe online community. This position involves reviewing and managing internet content, ensuring compliance with established guidelines, and handling sensitive material with care. You will thrive in a dynamic environment that values attention to detail and multitasking. With a strong emphasis on employee wellness and development, this role offers a unique opportunity to contribute to a safer digital space while growing your skills in a supportive setting. If you are passionate about online safety and enjoy working in a collaborative team, this is the perfect opportunity for you.

Benefits

Health and Wellness programs

Continuous training opportunities

Diversity and inclusion initiatives

Qualifications

• Experience in a KPI-driven environment with a focus on detail.
• Ability to manage sensitive content and work in rotational shifts.

Responsibilities

• Review and classify user-uploaded content per client policies.
• Maintain high quality and comply with performance indicators.
• Participate in continuous training for optimal role development.

Skills

Attention to detail

Ability to handle sensitive content

Multitasking

Customer service experience

Familiarity with social media

Education

Bachelor's degree

Job description

Overview

The role

Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing, and managing internet content which at times will be of a sensitive or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.

This is NOT a work from home position.

Qualifications

Essential Requirements:

• Experience of working in a high transactional role, in a KPI driven environment.
• A background in either content moderation, customer service or any other role that involves working with daily targets.
• You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
• Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
• Availability to work rotational shifts.

Preferred requirements

• Deep familiarity with social media, internet laws, policy regulations and market knowledge.
• Content Moderation experience is preferred, but not essential.
• Bachelor's degree is preferred, however not essential.

At TP we care deeply about the Health and Wellness of our employees, and we provide a dedicated Trust & Safety wellness program to promote and support whole person wellness throughout your employment journey. We have dedicated Wellness teams for each account who work to integrate wellness across the entire employee experience and our moderation teams are strongly encouraged to actively participate in training, group sessions, planned activities and initiatives, to foster a culture of Wellness.

TP is an equal opportunity employer and values diversity in our company. Therefore, we do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status.

Responsibilities

Key Responsibilities:

• Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
• Make timely escalations in accordance with established procedures.
• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
• Participate in continuous training programs established by the company for optimal development in the role.
• Comply with all instructions and procedures related and complementary to the role.
• Be attentive to the communications that arrive through the different communication channels of the company.