Content Moderator English & Malay

Review and assess user-generated content, including text, images, videos, and audio, to ensure it complies with our content guidelines and policies.

Enforce content policies consistently and fairly, taking appropriate action on content that violates guidelines, which may include content removal, warnings, or escalating issues to higher management.

Verify the accuracy of information in content submissions, checking for factual errors, plagiarism, and misleading information.

Stay up-to-date with changing content policies and guidelines, and ensure all content adheres to legal and regulatory requirements.

Communicate with users to provide guidance on content policy violations, answer questions, and address concerns in a professional and courteous manner.

Maintain accurate records of content reviews, actions taken, and any relevant user interactions, ensuring proper documentation for audit and reporting purposes.

Provide feedback and insights to improve content policies, guidelines, and the review process.

Collaborate with cross-functional teams, including legal, customer support, and moderation teams, to resolve complex content-related issues.

Stay informed about emerging content trends and threats on the internet to proactively identify and address potential issues.

Job Details

• Job Types: Full-time, Contract
• Contract length: 12 months
• Pay: Up to RM3,500.00 per month

Application Questions

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Content Moderator?

About the Company

Human Resources & Recruitment 1,001-5,000 employees

ITCAN is a leading Technology service and solutions company headquartered in Singapore that helps its clients and partners in implementing intelligent solutions to resolve business and operational issues.

ITCAN provides technical consulting services, project and systems management, and technical support through planning and carrying out technology transitions and providing an extensive range of other value-added services. Our solutions and services are customized to the requirements of organizations and individuals needing them. We ensure confidentiality and total trust. We provide these solutions maintaining client involvement through every phase of the project.

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