Content Moderator

Cognizant; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Cognizant in Kuala Lumpur is seeking a brand safety and platform specialist to monitor digital content, optimize content strategy, and maintain trusted environments across media platforms. Strong MS Excel proficiency is expected to track performance and support data-driven decisions.

The role is office-based with rotational shifts, requiring clear documentation of findings and collaboration with cross-functional teams to uphold safety standards and protect brand integrity.

Qualifications

• Foundational experience in brand safety or related content operations.
• Strong MS Excel skills including formulas pivot tables filters and data validation.
• Experience in content strategy or curation where evaluating relevance tone and suitability formed a core part of daily responsibilities.
• Excellent English reading writing and speaking abilities for documentation and stakeholder communication.
• Analytical mindset with ability to interpret trends from data and recommend improvements.
• Adaptability to rotational shift work and dynamic content volumes while maintaining accuracy.

Responsibilities

• Monitor brand safety risks across digital platforms and maintain a secure environment for audiences and partners.
• Evaluate content against internal policies and external standards to ensure consistent guideline application.
• Analyze large data sets in Excel to track KPIs and derive insights for content strategy decisions.
• Create structured Excel reports and dashboards communicating risk levels, escalation status, and trends.
• Collaborate with content strategy teams to align monitoring outcomes with editorial goals.
• Review user-generated and partner content for policy violations and recommend timely actions.
• Document recurring issues and risk patterns to inform policy updates.
• Support audits by maintaining evidence logs and Excel-based trackers for content items.
• Communicate findings in clear English to cross-functional teams.

Skills

MS Excel

Analytical thinking

English communication

Tools

Pivot Tables

Data Validation

Job description

Job Summary

Serve as a brand safety and platform specialist responsible for monitoring digital content optimizing content strategy and maintaining trusted environments across media platforms. Use strong MS Excel proficiency to track performance support data driven decisions and uphold high standards of safety and integrity in a rotational shift office based role.

Responsibilities

• Monitor digital media and platform activity to identify potential brand safety risks and maintain a secure and trustworthy environment for audiences and partners.
• Evaluate content against internal brand safety policies and external industry standards to ensure consistent application of guidelines across all assigned platforms.
• Analyze large data sets using advanced MS Excel functions to track key content performance indicators and derive insights that support content strategy decisions.
• Create structured MS Excel reports and dashboards that clearly communicate content risk levels escalation status and performance trends to stakeholders.
• Collaborate with content strategy teams to align platform monitoring outcomes with broader editorial and programming objectives that enhance audience trust.
• Review user generated and partner supplied content for policy violations and recommend timely actions that protect brand reputation and minimize exposure to harmful material.
• Coordinate with operations and policy teams to refine review workflows that improve efficiency accuracy and consistency of brand safety decisions.
• Document recurring content issues and emerging risk patterns to inform updates to content strategy policy guidelines and platform best practices.
• Support audits and internal reviews by maintaining well organized evidence logs decision records and MS Excel based trackers for all monitored content items.
• Communicate findings and risk assessments in clear and concise English to cross functional teams to ensure shared understanding of brand safety impacts.
• Suggest enhancements to platform configurations review queues and keyword lists that help prevent policy breaches and improve detection coverage.
• Assist in training and knowledge sharing sessions by preparing real case examples and data backed insights that strengthen team understanding of content risks.
• Adhere to rotational shift schedules and office based work requirements while consistently meeting defined productivity quality and turnaround time targets.

Qualifications

• Possess foundational professional experience in brand safety or related content operations with a focus on digital platforms and media environments.
• Demonstrate strong MS Excel skills including use of formulas pivot tables filters and data validation to manage high volume content and performance data.
• Bring hands on experience in content strategy or curation where evaluating relevance tone and suitability formed a core part of daily responsibilities.
• Exhibit excellent English reading writing and speaking abilities that support clear documentation stakeholder communication and policy interpretation.
• Show an analytical mindset with the ability to interpret trends from data draw practical conclusions and recommend actionable content improvements.
• Display adaptability to rotational shift work and dynamic content volumes while maintaining attention to detail and high accuracy in decisions.