Content Moderation / Customer Service (Local / Native)

Askheadhunter; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Content Moderator/Customer Service representative to join their team. This role involves reviewing online videos and user-generated content to ensure appropriateness and compliance with local standards. Ideal candidates will be fluent in English with strong writing and editing skills, and a keen attention to detail. Fresh graduates are encouraged to apply, making this an excellent opportunity for those looking to start their careers in a dynamic environment. Join a forward-thinking company where you can make a significant impact in the realm of content moderation and customer service.

Qualifications

• Fluency in English and understanding of local culture is essential.
• Experience in content reviewing or customer service is preferred.

Responsibilities

• Review online content and complaints related to copyright.
• Audit and update content for social media platforms.

Skills

Fluent in English

Writing and editing skills

Attention to detail

Multi-tasking

Education

Fresh Graduates

Job description

Content Moderation / Customer Service (Local / Native)

• Reviewing Online Videos/Content/Complaints/Legal Notices received from the end Customer on any incorrect decisions taken related to their copyright work/material
• Reviewing/updating contents on a popular social media platform
• Audit of content received and sharing for Social Media Upload
• The work requires the organized practice of screening user-generated content (UGC) posted to Internet sites, in order to determine the appropriateness of the content for the given site, locality, or jurisdiction.
• The work may involve repetitive exposure to content that may be described as 'sensitive' in nature.

Job requirements:

• Fluent in both English (B2+) and with a deep understanding of own local culture, news, and manner.
• Outstanding writing and editing skills in English.
• Fresh Graduates are welcome to apply.
• Work experience as a content reviewer, customer service specialist, or similar role is preferred.
• Strong attention to detail and ability to multi-task projects and deliverables.
• Able to handle requests independently with minimal supervision required.

ADDITIONAL INFORMATION

Job Nature: Customer Services/ Contact center/ BPO/ Shared Services

Education, Ability To Relocate, Ability To Work On Shift