Content Developer (Training Academy)

AIA Shared Services; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company is seeking a Content Developer to create and maintain training materials for its Training Academy. The role involves collaboration with teams to ensure engaging, accurate content aligned with industry standards. Candidates should have a relevant degree and experience in developing training programs.

Qualifications

• Must be proficient in developing comprehensive training materials.
• Experience in collaborating with stakeholders to identify training needs.
• Knowledge of current trends in the insurance industry is required.

Responsibilities

• Create, update, and maintain training materials and knowledge documents.
• Design and implement training programs aligned with the Training Academy's goals.
• Conduct training sessions and evaluate effectiveness of training programs.

Skills

Training Material Development

Collaborative Skills

Feedback Analysis

Industry Knowledge

Coaching

Education

Bachelor's Degree in Education, Training, or related field

Job description

Find Your 'Better' at AIA

We don’t simply believe in being ‘The Best’. We believe in better — because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' — in the work they do, the career they build, the life they live, and the difference they make. So that together we can support even more people — including our own — to live healthier, longer, better lives.

If you believe in better, we’d love to hear from you.

About The Role

The Content Developer is responsible for creating, updating, and maintaining training materials, programs, and knowledge documents for the Training Academy. This role involves collaborating with subject matter experts from the business and insurance operations teams to ensure that all training content is accurate, engaging, aligned with industry standards, and fit-for-purpose.

• Develop comprehensive training materials, including manuals, guides, e-learning modules, and presentations tailored to the business and our teams’ training needs.
• Collaborate with stakeholders to identify training needs and gaps through feedback and understanding the needs and strategic direction of the business.
• Design and implement training programs that align with the Training Academy's goals and industry standards.
• Conduct briefing sessions, workshops, and webinars for trainers on training materials.
• Repurpose all training materials into knowledge documents (where necessary) and ensure their relevancy at all times.
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments to improve outcomes when needed.
• Stay updated on the latest trends, products, and regulations in the insurance industry to ensure training content is current and relevant.
• Collaborate with trainers to explore the right training channels for the content and ensure that the right channels are selected for learning effectiveness.
• Provide coaching and feedback to trainers to enhance their performance and professional development.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including personal data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.