Content & Community Coordinator (M/W) Club Med Resort Malaysia or overseas

Club Med; Ipoh; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative resort is seeking a dynamic G.O Content & Community Coordinator to lead communications and enhance guest experiences. This role involves creating impactful content across digital and print platforms, managing customer relations, and implementing marketing strategies to boost sales. Join a vibrant team where your creativity can shine, and make a significant impact on guest interactions. If you are passionate about communications and eager to work in an international environment, this opportunity is perfect for you. Don't miss out on the chance to showcase your talents and be part of a forward-thinking organization!

Qualifications

• Fluent in at least two languages and comfortable with an international clientele.
• Experience in content production and digital marketing.

Responsibilities

• Enhance communication with customers via mobile apps and print media.
• Conduct photo shoots and manage content creation.
• Build relationships with customers and assist with guest relations.

Skills

Content Creation

Digital Marketing

Customer Relations

Multilingual Skills

Photo Editing

Tools

Video Editing Software

Job description

We're looking for our communications "Jedi"! Are you passionate about communications? Do you think outside the box? Then this is the job for you! You'll be responsible for all aspects of communications at your resort: digital (mobile application and screens), print media, content creation (editorial, photos, video, digital signage), and guest relations, with the aim of providing customers with comprehensive, coherent, and impactful information and communications. You will be part of the Welcome & Services team.

Responsibilities

1. Communication Expert: Streamline and enhance the impact of information and communication with customers via mobile apps, TVs, and print media.
2. Content Creation: Conduct photo shoots, use video editing software, and perform photo retouching.
3. Marketing: Implement actions to support sales, analyze monthly results, and evaluate digital marketing performance.
4. Customer Relations: Build relationships with customers and establish trust.
5. Customer Support: Assist guests professionally during arrival and departure, and respond to negative reviews.
6. Multilingual Skills: Fluent in at least two languages and comfortable with an international clientele.
7. Content & Communication Skills: Capable in content production, post-production, editorial, marketing, and customer relations.

Additional Tasks

1. Produce and distribute content across resort screens and mobile applications.
2. Coordinate with teams to support content creation.
3. Gather information from resort teams and ensure timely and appropriate communication.
4. Implement marketing strategies to boost sales.
5. Analyze marketing and digital performance monthly and suggest improvements.
6. Share comprehensive information about the village and surrounding area with guests.
7. Translate documents and events as needed to enhance communication.
8. Assist with guest relations tasks, including check-in/check-out and managing reviews.

As a G.O Content & Community Coordinator, you'll benefit from Club Med's infrastructure and activities. If you wish, you can even showcase your talents on stage!

Don't wait any longer—pack your bags!

All positions are open to people with disabilities.