Content & Community Coordinator (M/W)

Club Med; Kota Kinabalu; On-site; MYR 100,000 - 150,000; Full time

Job summary

Club Med is seeking a G.O Content & Community Coordinator to enhance communications at their resort in Kota Kinabalu. Responsibilities include producing diverse content, engaging with customers, and utilizing marketing strategies to drive additional sales. Candidates should be passionate about communication and fluent in at least two languages, ready to create impactful connections with guests.

Qualifications

• Fluent in at least two languages.
• Experience in content production.
• Cultural sensitivity and sociability.

Responsibilities

• Produce and manage content across various platforms.
• Analyze marketing actions and propose improvements.
• Assist in guest relations during check-in/check-out.

Skills

Content creation

Marketing expertise

Guest relations

Multilingual communication

Digital performance analysis

Job description

We're looking for our communications "Jedi"! Are you passionate about communications? Do you think outside the box? Then this is the job for you! You'll be responsible for all aspects of communications at your resort: digital (mobile application and screens), print media, content creation (editorial, photos, video, digital signage), guest relations, with the aim of providing customers with comprehensive, coherent and impactful information and communications. You will be part of the Welcome & Services team.

You will be

• Our "Obi-Wan Kenobi" of communication: your mission will be to streamline and improve the impact of information and communication with customers at the Resort via the mobile application, TVs and print media.
• Passionate about content creation: photo shoots, video editing software and photo retouching hold no secrets for you.
• As a marketing expert, you know how to implement actions to support additional sales, by analyzing monthly results and the digital performance of marketing actions.
• As a sociable person, you know how to create links with our customers and establish a relationship of trust.
• Helpful and a good listener: thanks to you, our customers will have nothing but solutions.
• Multilingual, you are fluent in at least two languages and at ease with an international clientele.
• Your multi-faceted missions will require skills in content production and post-production, as well as editorial, marketing and customer relations skills.
  
  

You will

• Produce content (editorial, photos, video, digital signage, print media), and distribute it to the Resort's various screens and mobile applications.
• Unite all teams to support content creation
• Gather key information from the various Resort teams, anticipate and plan the distribution of information to ensure you communicate the right information in the right way at the right place (on the mobile application and Resort screens).
• Implement marketing actions to support additional sales
• Analyze monthly results of marketing actions and digital performance with proposed action plans.
• Be fully aware of and share with customers all information (village and surrounding area), standards, products and services offered in the village and within Club Med.
• Proactively optimize the dissemination of information, and translate documents and events into his/her native language if necessary.
• Carry out certain Guest Relation tasks: professionally assist customers on arrival and departure (check-in/check-out) and respond to negative Trip Advisor reviews.
• Assist guests professionally on arrival and departure (check-in/check-out)
  
  

As a G.O Content & Community Coordinator, you'll be able to benefit from Club Med's infrastructure and activities. If you feel like it, you can even get up on stage to show off your talents!

So don't wait any longer to pack your bags!

All our positions are open to people with disabilities.