Contact Centre Support Personnel (Miri, Sarawak)

Sarawak Information Systems Sdn. Bhd.; Miri; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a leading ICT Systems Integrator in Sarawak as a Contact Centre Support Personnel. In this role, you will be the first point of contact for customers, providing top-notch support and resolving ICT issues effectively. Ideal candidates possess a diploma in IT, strong communication skills, and a passion for customer service. This 1-year contractual role offers hands-on experience in a dynamic work environment with opportunities for personal growth.

Benefits

Opportunity to learn and grow

Supportive work environment

Qualifications

• Diploma holder in Computer Science or equivalent.
• Tech-savvy with strong communication skills.
• Prior experience in customer service or call center is a plus.

Responsibilities

• Troubleshoot and solve customer ICT issues.
• Record incident details and escalate calls when necessary.
• Handle customer complaints and provide feedback to improve service.

Skills

Basic ICT skills

Strong communication abilities

Education

Diploma in Computer Science, IT, Computer Studies

Job description

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Join Our Team as a Contact CentreSupport Personnel!

Are you passionate about technology and delivering exceptional customer service? Do you thrive in a dynamic environment where no two days are the same? We’re looking for a Contact Centre Support Personnelto be the first point of contact for our valued customers, helping them solve ICT issues while providing top-notch support.

What You Will Do:

• Troubleshoot and Solve: Address customer ICT issues by identifying, analyzing, and providing effective solutions.
• Ensure Prompt Resolution: Record incident details and escalate calls when necessary, ensuring service requests and inquiries are resolved promptly.
• Collaborate for Excellence: Work closely with other support personnel to deliver quality, integrated services to customers.
• Customer Care: Handle customer complaints and feedback, analyze incident details, and report insights to the supervisor to improve service.

Who You Are:

• A Diploma holder in Computer Science, IT, Computer Studies, or an equivalent field.
• A tech-savvy individual with basic ICT skills and strong communication abilities.
• Ready to take on shift duties as per the given schedule.
• A quick thinker with the ability to respond decisively and accurately to customer inquiries.
• Friendly and approachable, with a knack for interacting and working with diverse people.
• Able to work independently and as part of a team.
• Knowledge of Sarawak government structure? That's a bonus!
• Prior experience in customer service or a call center environment? Even better!

Why You Should Join Us:

• Opportunity to Learn and Grow: Gain hands-on experience in the ICT industry and enhance your technical and communication skills.
• Supportive Environment: Work with a team that values collaboration and quality service.
• Contract: This is a 1-year contractual role.

Ready to Make an Impact? If you are eager to dive into the world of customer ICT support and bring your skills to the table, apply now and become part of our innovative team!

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Who We Are We are a private company wholly owned by the Sarawak State Government, and a leading ICT Systems Integrator and Solutions Provider in Sarawak. We have an extensive track record and skills dedicated towards providing business solutions and end-to-end IT services to our customers. We work with our customers to build long-term relationships based on mutual value creation and trust. Our Start: We were founded in 1991 to Computerize the Sarawak Government. Our People: We are 1000+ strong in locations across Sarawak, Sabah and West Malaysia. What We Stand ForAt SAINS, we are committed to working together with our customers to help them achieve their goals through the development of excellent digital solutions and the provision of first-rate services. All backed by continuous 24-hour support. Our Vision: A world Class Digital Solutions and Services Provider Our Mission: To provide premium Digital Solutions and Services through engaging and collaborating with stakeholders in Sarawak and beyond Our Expertise: With over 25 years in the field, we focus on providing solutions to improve work processes, drive service delivery to the public, and push your organization forward. We will work together with you to understand your business and develop the right solution to fit your needs. Our Social Responsibility: As a home-grown Sarawakian company, Sarawak’s growth is not just responsibility it is imperative. For this reason, we run multiple community inclusivity programmes targeted at Sarawakian youth and Sarawak’s rural community. Are you ready for the next digital leap? Technology is speeding up exponentially and organizations must keep up with the flow or drown in the river. Sometimes, to keep from drowning, you need a helping hand. For over 25 years we have worked together with government and private organizations to develop technology solutions that ensure that our customers not only keep up with the changing times, but also make the most of the new opportunities offered.

Who We Are We are a private company wholly owned by the Sarawak State Government, and a leading ICT Systems Integrator and Solutions Provider in Sarawak. We have an extensive track record and skills dedicated towards providing business solutions and end-to-end IT services to our customers. We work with our customers to build long-term relationships based on mutual value creation and trust. Our Start: We were founded in 1991 to Computerize the Sarawak Government. Our People: We are 1000+ strong in locations across Sarawak, Sabah and West Malaysia. What We Stand ForAt SAINS, we are committed to working together with our customers to help them achieve their goals through the development of excellent digital solutions and the provision of first-rate services. All backed by continuous 24-hour support. Our Vision: A world Class Digital Solutions and Services Provider Our Mission: To provide premium Digital Solutions and Services through engaging and collaborating with stakeholders in Sarawak and beyond Our Expertise: With over 25 years in the field, we focus on providing solutions to improve work processes, drive service delivery to the public, and push your organization forward. We will work together with you to understand your business and develop the right solution to fit your needs. Our Social Responsibility: As a home-grown Sarawakian company, Sarawak’s growth is not just responsibility it is imperative. For this reason, we run multiple community inclusivity programmes targeted at Sarawakian youth and Sarawak’s rural community. Are you ready for the next digital leap? Technology is speeding up exponentially and organizations must keep up with the flow or drown in the river. Sometimes, to keep from drowning, you need a helping hand. For over 25 years we have worked together with government and private organizations to develop technology solutions that ensure that our customers not only keep up with the changing times, but also make the most of the new opportunities offered.

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