Consumer Insights Leader - APAC (Customer Success Team)

NielsenIQ; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading consumer intelligence company is seeking a Customer Success leader to enhance delivery standards and operational efficiency across the APAC region. This role involves managing P&L, driving client satisfaction, and fostering a culture of continuous improvement and accountability. Ideal candidates will demonstrate strong analytical skills, a proven track record in analytics consultancy, and a leadership aptitude to boost team performance.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• Proven track record in Analytics Consultancy or Market Research leadership roles.
• Expertise in Customer Insight Solutions preferred.
• Experience using large data sets for insights.

Responsibilities

• Support Regional Customer Success lead in managing P&L of practice area.
• Drive high employee engagement and retention.
• Contribute to meet regional revenue targets.

Skills

Analytical skills

Problem-solving

Project management

Communication

Team management

Education

Bachelor's Degree

Master’s Degree

Job description

Job Description

In this Strategic Leadership Role, you will be responsible for Customer Success for the Consumer Insights Strategic Analytics & Insight Practice Area across APAC reporting into the SA&I Customer Success regional leader. Key responsibilities encompass delivering with excellence while maintaining delivery standards, driving high operational efficiency and a strong sales mindset (support upselling & cross-selling); enabling timely revenue recognition and profitable execution.

Core Responsibilities

• Support the Regional Customer Success lead in designing the practice area organization balancing methodological, language and technical needs
• Support the Regional Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets
• Support hub strategy for market and product lines
• Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility
• Set and measure a high level of delivery standards driving client satisfaction
• Contribute to meet regional revenue targets by supporting repeat sales and timely deliverables
• Coordinate and support with regional Sales partners on client and project revenue growth, retention, and profitability
• Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant
• Work with global commercial strategy team and across regions within the global SA&I customer success team to develop and implement best delivery practices
• Target reductions in cycle time across ad hoc methods
• Drive high level employee engagement and retention
• Foster a culture of continuous improvement and accountability to drive organizational efficiency
• Key stakeholder in providing input into product and toolkit roadmap, representing regional needs for the practice area
• Support/enable industry and thought leadership efforts

Qualifications

• Proven track record in Analytics Consultancy/ Market Research leadership roles
• Expertise in (application of) Customer Insight Solutions preferred
• Proven leader of high performing teams
• Bachelor's Degree required, Master’s preferred, or equivalent experience
• Knowledge in sales processes in CPG companies, customers, modern and traditional market
• Good knowledge of NielsenIQ products, services and data preferred
• Strong analytical skills
• Proven sales acumen

Skillsets

• Strong sense of urgency and accountability to drive client outcomes
• Proven experience in leading a team, managing people, and developing talent
• Able to work collaboratively with internal & external teams
• Capable to maintain positive client relationships in complex situations & resolve client issues
• Strong logic, deductive reasoning, problem-solving, and critical thinking skills
• Skilled & polished communicator, including client presentations
• Able to synthesize data & simplify findings to solve client business issues
• Strong project management skills and ability to manage multiple priorities
• Experience using large data sets to finding insights and make recommendations
• High say-do ratio
• Experience in driving organizational transformation is a plus

Note:We are open to hiring candidates from across the APAC region

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusion