Concierge Supervisor

Four Seasons Hotel; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading luxury hotel in Kuala Lumpur seeks a Concierge Supervisor to manage the daily Concierge operations. The ideal candidate will have a strong focus on guest service, excellent interpersonal skills, and the ability to work flexible shifts. Responsibilities include anticipating guest needs and offering personal services, ensuring a memorable experience. The position rewards competitive salary, comprehensive benefits, and growth opportunities within a prestigious hotel environment.

Benefits

Competitive salary

Comprehensive benefits package

Complimentary employee meals

Training and development opportunities

Qualifications

• Excellent personal presentation and interpersonal skills.
• Good computer skills.
• Able to work a flexible schedule.

Responsibilities

• Manage day-to-day Concierge operations.
• Anticipate and fulfill guest needs pro-actively.
• Resolve guest complaints promptly.

Skills

Guest service affinity

Interpersonal skills

Organizational skills

Problem-solving

Education

Certificate in related discipline

Tools

Computer literacy

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 133 hotels and 57 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Concierge Supervisor

As a Concierge Supervisor, you will be responsible for day-to-day Concierge operations.

The ideal candidate will possess a positive attitude, collaborative management style and be focused on delivering exceptional customer service. You’re a problem solver who takes can take both direction and initiative and just gets it done. You’re organized and possess an acute attention to detail. Well-dressed and well-spoken. You’re passionate about service, and are a host, a welcoming presence, the face of the hotel to a sophisticated clientele.

This person will pro-actively anticipate the needs of the guests so solutions can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each guest, and reminding the guest of scheduled events and appointments. Your function is to provide the guest with an experience that will always be remembered and with the highest level of responsiveness.

Responsibilities:

• Ability to multi-task: telephones, computers and guests that are in front of you. Quick thinking, ability to give clear, concise directions (walking, driving and verbal), refer/ recommend activities and services as well as information on the local area and all of its many facets.

• Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoeshine, etc. They also have the ability to make available maps, literature, and other materials.

• Project an approachable and professional image in personal appearance, manner, and demeanor.

• Be knowledgeable of all in-house and arriving guests

• Assist in taking reservations, tours, and greeting and checking-in guests.

• Maintain a work environment of cleanliness and organization.

• Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up.

• Responsible for: providing, maintaining and promoting hospitality at the highest level at all times

• Welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.

• Communicate well with all staff to satisfy a tremendous need for personal service and develop a true sense of community for the guest.

• As part of this job, this individual is required to accurately handle cash and charges and stand for long periods of time.

Qualifications:

• Poses an affinity for guest service.

• Excellent personal presentation and interpersonal skills.

• Good computer skills.

• Certificate in related discipline.

• Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs.

• Excellent reading, writing, and oral proficiency in English language.

• Must be able to speak, read, and write Bahasa Malaysia.

• Must have the right to work in Malaysia.

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package

• Excellent training and development opportunities

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary dry cleaning for employee uniforms

• Complimentary employee meals

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.