Concierge (Family Experience)

Shangri-La Group; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxurious resort in Penang seeks a dynamic Service Associate - Concierge to create memorable guest experiences and provide exceptional service. Ideal candidates will have relevant experience in luxury hotels and a diploma in hotel management, coupled with strong communication and problem-solving skills.

Qualifications

• Experience in a luxury hotel environment.
• Fluent in English and local language.
• Self-starter and team player.

Responsibilities

• Create memorable experiences for guests and their families.
• Engage with guests and enhance service based on feedback.
• Assist with any guest issues or problems.

Skills

Interpersonal Skills

Customer Orientation

Problem Solving

Education

Diploma in Hotel Management

Job description

Shangri-La Rasa Sayang, Penang

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways.

We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.

Service Associate - Concierge (Famex)

We are looking for Service Associate - Concierge (Famex)

As a Service Associate - Concierge (Famex) , we rely on you to

• Create a memorable experience for the guest and their family
• Engage with guests / families and enhance the service based on their feedback
• Assist with any issues or problems
  
  

We Are Looking For Someone Who

Has experience in the same capacity, preferably in a luxury hotel

Diploma / Graduate from a hotel management or related education background

Communicates and writes with fluency in English (as well as local language)

Has strong interpersonal skills and customer oriented

Is a self-starter and a team player

Enjoys problem solving with a can-do attitude

Knowledge of local attractions will be advantageous

If you are the right person, what are you waiting for? Click the apply button now!