Computer Operator, SIS | Kuala Lumpur, MY

United Overseas Bank; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading bank in Asia is seeking a Technical Support professional in Kuala Lumpur. Responsibilities include monitoring banking systems, providing technical assistance, and maintaining documentation. Candidates should have a degree in IT or related fields, proven experience in networking, and strong problem-solving skills. The role involves rotating shifts, including weekends and holidays, ensuring fair distribution of work hours.

Qualifications

• Proven experience in computer networking, software installation, and troubleshooting.
• Good communication skills and the ability to collaborate with cross-functional teams.
• Familiarity with virtualization platforms like VMware or Hyper-V is beneficial.

Responsibilities

• Monitor all banking systems to ensure their smooth operations.
• Provide technical support for hardware, software, networks, and security systems.
• Maintain and update operation manuals and documentation.

Skills

Problem-solving

Communication

Attention to detail

Multitasking

Education

Degree/Diploma in Information Technology, Computer Science, Engineering

Tools

C++

Java

Python

VMware

AWS

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Monitor all banking systems to ensure their smooth operations;
• Respond quickly to any system failures or errors by logging service requests to IT department and follow up on the status of these requests.
• Provide technical support in areas related to hardware, software, networks and security systems for computer workstations and other devices used within the organization;
• Assist users by answering queries, troubleshooting problems, and providing technical assistance via telephone, email, chat or in-person;
• Maintain and update operation manuals, documentation and training materials.
• Monitor backup processing and restoration procedures to ensure data integrity and availability;
• Assist in the evaluation and recommendation of technologies to improve business efficiency.

Job Qualification:

• Degree/Diploma in Information Technology, Computer Science, Engineering or equivalent field of study.
• Proven experience in computer networking, software installation, and troubleshooting.
• Excellent problem-solving skills with strong attention to detail.
• Ability to multitask and prioritize tasks effectively under pressure.
• Good communication skills and the ability to collaborate with cross-functional teams.
• Knowledge of programming languages such as C++, Java, Python etc would be added advantages.
• Familiarity with virtualization platforms like VMware or Hyper-V is also beneficial.
• Experience working with cloud computing services such as AWS or Azure is desirable.

Work Schedule:

• Rotating shifts (morning, afternoon, night), including weekends and holidays.
• Shift rotation ensures fair distribution and adequate rest periods in compliance with labor regulations.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territori...

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