Compliance, Training and Communication Unit

Description

1. Coordinate, review and update Department on new compliance procedures and processes. Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance, information security, etc.
2. Identify, document, and assess the key risks / gaps of procedures and processes within the Department and propose the establishment of controls and checks by adopting Control Self-Assessment (CSA) / Risk Control Self-Assessment (RCSA) platforms.
3. Ensure Operational Risk Event (ORE) and Regulatory Breach Report are submitted as at when an incident warrant a submission in compliant with standard prevailing turnaround time. Escalation to internal COD’s stakeholders & Head/Acting Head of Collection, MY RCU, MY Risk Management’s Division Compliance Officer/Division Business Management, MY Legal and Shariah Secretariat.
4. Review and update the Business Continuity Management (BCM) processes with Process Owners. Coordinates and review activities related to BCM, including BCP Site Connectivity Test, BCP Test Call Tree Exercise and Desktop Walkthrough Session.
5. Conduct onsite review on Debt Collection Agencies Primary Office and BCP Site to assess key risk and compliant to OCBC and Regulatory guideline and policy.
6. Assume the role as designated Department’s System Security Coordinator to monitor and review Department’s System Access Matrix documentation and perform System User Access Review IDM and COD internal schedule.
7. Conduct periodic/triggering/legal enforcement agency review and monitor transaction that takes place by ML/TF High, Medium & Low Risk Customers under COD purview.
8. Coordinate and conduct review on ECM, WCS & SAAM Alert to ensure review are conducted independently in compliant to the standard prevailing OCBC Policies and Procedures.
9. Manage internal training processes - ensure prompt and satisfactory service standards being rendered.
10. Review Cruise SRs received by COD – ensure timely action taken to attend and close the service request from customers. All general requests will be attended to and resolved at first touch point.
11. Tracking of department’s complaint and compliment to ensure it is managed timely and effectively in accordance with OCBC’s policy and procedures. Coordinate Customer Service Excellence programme and ensure the certificates and prizes to be presented to the achiever.

Job Qualifications

1. Experience with track records of managing Compliance & Risk / Risk & Control for a Collection Department or any relevant Business Units under a Financial Institution.
2. Possess in-depth knowledge on the areas of Compliance and Risk Management.
3. Proficient with Microsoft Office (Word, Excel & Power Point).
4. Excellent command in both written and spoken English.
5. Strong analytical and inquisitive skills identifying operational gaps and formulate objective conclusions and recommendations.
6. Had keen eye on details and meticulous with strong follow-up skills.
7. Able to manage conflicts with internal stakeholders & external service providers in a matured, creative, and professional manner.
8. Able to work independently with minimal supervision, self-motivated, resourceful, and strong teamwork.
9. Certified Compliance Practitioner by AICB and/or other relevant recognised industry certification is an added advantage.

Primary Location
Malaysia

Job
Risk Management

Organization
MAL RiskMgt - Collection

Schedule
Permanent
Full-time

Job Posting
15-Apr-2025, 11:56:21 AM