Compliance & Partner Enablement Specialist

Coda; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Coda is seeking a detailed-oriented Compliance & Partner Enablement Specialist based in Kuala Lumpur. The role includes managing compliance processes and supporting partners, with a requirement for Mandarin and English fluency. This position offers an opportunity to grow within a diverse and dynamic team, alongside attractive perks focused on well-being and professional development.

Benefits

Wellness Boost

Customized Benefits

Growth Opportunities

Skill Development

Volunteer Time Off

Family Support

Qualifications

• Proficient in Mandarin and English.
• Strong time management and prioritization skills.
• Experience in compliance or operations roles.

Responsibilities

• Manage and support B2B relationships with publishers and partners.
• Conduct KYC onboarding and compliance reviews.
• Maintain communication with clients addressing inquiries.

Skills

Time Management

Client Focus

Problem-solving

Education

Experience in compliance or operations roles

Job description

What We Do

Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.

Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.

Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).

For more on how Coda helps publishers grow faster and smarter, visitcoda.co.

We are looking for a highly organized and detail-oriented Compliance & Partner Enablement Specialist to join our Product Enablement team. This role primarily focuses on KYC onboarding, ongoing compliance, and general business support for our merchants and distribution partners. The ideal candidate will be fluent in Mandarin and English to communicate with Chinese publishers and stakeholders, possess strong communication skills, and have a client-first mindset to ensure smooth collaboration and high client satisfaction. This position involves business support and operational coordination.

Responsibilities:

• Manage and support B2B relationships with publishers, partners, and distributors to ensure smooth collaboration and high client satisfaction.
• Conduct KYC onboarding and ongoing remediation for publishers, PCs, and distributors to maintain compliance and data integrity.
• Perform periodic compliance reviews and ensure all regulatory standards are met.
• Maintain and update master product lists, pricing, and contractual details to support commercial activities.
• Act as the primary point of contact for clients, addressing inquiries, resolving issues, and facilitating seamless communication via WhatsApp, WeChat, and email.
• Collaborate closely with finance, compliance, and distribution partnership teams to align on client needs and operational requirements.

Requirements:

• Proficiency in Mandarin and English. Language proficiency is essential to effectively communicate with publishers and stakeholders
• Time Management: Strong time management and prioritization skills to handle multiple tasks efficiently.
• Client Focus: A client-first mentality with a focus on delivering high-quality service.
• Teamwork: Ability to work collaboratively with various internal teams.
• Strong problem-solving skills and initiative, able to work under pressure.
• Experience in compliance or operations roles.
• Familiarity with KYC processes and regulatory requirements.

Nice to Have:

• Previous experience in account servicing or account management.
• Exposure to the mobile application or gaming industry.
• Technical background or experience in system operations is a plus but not mandatory.

Working at Coda

With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.

If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!

Our Perks*

Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!

Customized Benefits: Tailor your benefits with our flexible plan.

Growth Opportunities: Unlock your potential through clear progression paths.

Skill Development: Access training resources to fuel your personal and professional growth.

Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.

Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

*Benefits are reviewed and updated on a yearly basis

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!