Compliance Interactions Manager, APAC

Baxter; Malaysia; On-site; MYR 100,000 - 130,000; Full time

Job summary

A leading healthcare company in Malaysia seeks a Senior Compliance Manager to oversee compliance operations across the APAC region, managing a team and ensuring adherence to policies. The ideal candidate has over 7 years of relevant experience and is fluent in English. This position involves considerable stakeholder engagement and process improvement initiatives.

Qualifications

• 7+ years’ work experience in compliance, operations, finance, audit, or related areas.
• Experience working in a multinational environment.
• Strong PC/system skills, particularly with Office applications.

Responsibilities

• Manage and guide business partners on compliance-related requests.
• Participate in compliance committee meetings for ongoing updates.
• Lead projects to improve compliance processes and systems.

Skills

Compliance experience

Project management

Strong people skills

Attention to detail

Fluent in English

Education

Bachelor Degree in Business or Accounting

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Role Summary

As a healthcare company, Baxter must comply with laws and regulations regarding our interactions with healthcare professionals and organizations. The APAC Interactions Operations Team supports these efforts through its application of Baxter’s Global Interactions Policy (GIP) and reporting through our Pega Grants application. The team ensures accurate and complete reporting of payments made by Baxter to the medical community for all APAC transaction processes for transfers of value reporting and compliance with the GIP. The team works with Baxter business teams in training, monitoring and controlling these transactions across APAC. Comprehensive data reviews, process improvements, and system recommendations for enhancing the effectiveness of APAC transparency reporting and controls is a key part of this role. The team helps to ensure policy, processes and systems enable Baxter to comply with legal/regulatory requirements across APAC. Additional responsibilities include the development, update and review of Standard Operating Procedures (SOPs) and work instructions. The team collaborates closely with members of Baxter’s commercial business, medical affairs, finance, legal, and ethics and compliance and teams.

Area of Responsibility

• Highly involved in the decision making of Global Business Solutions (GBS) ‘s activities and progress as part of the Senior Leadership Team
• Leading a team member of 4 from diverse background from different language expertise to serve all the APAC countries’ grants review
• Engage with all Leaders from the Countries, Ethics and Compliance teams, Internal Controls, Legal, etc to discuss the issues and remediation on Interactions Activities
• Publish Monthly Dashboard for all APAC countries to trace the activities, spending, aged grants, deviations, and highlights.
• Participate in all the Countries’ quarterly Compliance and Trust Committee (CTC) Meeting to provide feedback on issues for interactions activities and updates to the Compliance policies
• Leading the Global PEGA IT enhancements, issues remediation and standardization of processes
• Provide training and update to all the stakeholders on the updates for the systems and processes for PEGA and Global policies related to Interactions activities
• Serves as a subject matter expert for Baxter’s Global Interactions Policy (GIP)
• Develops and delivers training to business partners and external and service providers on GIP documentation, related processes and systems
• Manages and guides business partners with pre-approvals, contracts and payment requests related to Baxter’s interactions with the medical community in support of the GIP
• Subject Matter Expert for building, revising, managing and acting as a liaison for all interactions operations systems and platforms including Share Point and Pega Grants
• Manages the updating and Creating of Standard Operating Policy (SOP) and Desktop Procedures
• Identification and implement process improvement initiatives

Work Knowledge/Skills Required

• 7+ years’ work experience in compliance, commercial operations, finance, accounting, audit or related areas with some management experience.
• Experience working in a multinational environment.
• Fluent in English, written and spoken.
• Attention to detail and process with a compliance focus.
• Strong people skills while being comfortable enforcing policy, process and system requirements.
• Excellent project management skills with the ability to prioritize and work simultaneously on multiple projects and ability to organize/analyze complex information and data.
• Must be comfortable working and operating with cross-functional teams and various levels of management within the organization, as well as communicating with others outside the organization.
• Strong PC/system skills; Microsoft Excel, Word and PowerPoint.

Educational Qualifications

• Bachelor Degree in Business, Accounting, Professional qualification equivalent

Candidates must be resident in Malaysia, or have the right to work in Malaysia.