Complaints Handling Officer (Executive) - Plaza Zurich

Zurich Insurance Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance group in Malaysia is looking for a fresh graduate for a customer service officer role. The position involves responding to customer service requests, data entry, and supporting team objectives. Candidates should have a bachelor's degree and a strong command of written communication.

Benefits

Miscellaneous allowances

Monthly incentives

Free overseas conventions

Qualifications

• Fresh graduates are encouraged to apply.
• 1-2 years of experience in customer service or insurance operations.
• Strong command of written communication.

Responsibilities

• Responds to sales servicing requests providing excellent customer service.
• Processes new business, mid-term adjustments, and renewals.
• Contributes to team culture and supports achievement of targets.

Skills

Written communication

Customer service

Education

Bachelor's degree in a related field

Job description

Responds to simple standard customer and distributor-facing sales servicing requests in line with documented guidelines and rules to provide excellent customer service.

Key Accountabilities

• Demonstrates an understanding of the customer’s needs and helps ensure these are met.
• Shows knowledge of relevant systems, products, processes, procedures, selling, and retention techniques.
• Enters data for new business, issues policies, processes mid-term adjustments and renewals, and resolves simple standard customer problems.
• Contributes to achieving a positive team culture and working environment.
• Supports the achievement of qualitative and quantitative targets, demonstrating appropriate levels of customer service as measured by line manager’s call monitoring.
• Acts within agreed authority levels to ensure fair treatment of customers and to protect business stakeholders’ interests.

Requirements

• Bachelor's degree in a related field.
• Fresh graduates are encouraged to apply.
• 1-2 years of experience in customer service or insurance operations.
• Strong command of written communication and an enhanced level of writing proficiency.

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Complaints Handling Officer?

Zurich is one of the world's leading insurance groups, founded 140 years ago, employing over 60,000 people, serving customers in over 170 countries, with strong positions in North America, Europe, and growing presence in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, Zurich operates globally as one of the leading insurance groups.

Perks and benefits include miscellaneous allowances, monthly incentives, and free overseas conventions.

Research careers and find all the information and tips you need on career advice.