Community Operations Executive – U.S. Financial Markets 社群运营执行员

RAYWIND CONSULTANCY; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial consultancy in Kuala Lumpur seeks a proactive Community Operations Executive to engage with their trading community during U.S. financial market hours. This is a full-time position with no prior experience required. The ideal candidate will possess strong writing skills in Mandarin and excellent communication abilities. Comprehensive training will be provided for successful candidates.

Benefits

Basic salary component

Allowance component

Qualifications

• No prior experience required, comprehensive training will be provided.
• Must be able to work night shifts to align with U.S. trading hours.
• Fluent in Mandarin for crafting and publishing content.

Responsibilities

• Monitor real-time group activities and engage users.
• Assist in planning and executing online community activities.
• Track community performance metrics.
• Liaise with customer support and product teams.

Skills

Strong Chinese writing skills

Good communication

Ability to handle multiple tasks

Tools

WeChat

Telegram

Discord

WhatsApp

Facebook Groups

Job description

Overview

Job Title: Community Operations Executive – U.S. Financial Markets
Department: Operations / Customer Experience / Trading Community Management
Employment Type: Full-time
Working Hours: Night shift / U.S. Market Hours (typically start on 8:00 PM MYT)
Reports To: Community Operations Manager / Head of User Growth

We are seeking a proactive and finance-savvy Community Operations Executive to support and engage our trading community focused on the U.S. stock market. You will serve as a key bridge between users and internal teams, ensuring smooth communication, timely issue resolution, and a high-quality community experience — all during U.S. market hours. This role is ideal for individuals who are familiar with U.S. financial markets (stocks, ETFs, options), enjoy engaging with online users, and thrive in a fast-paced, information-rich environment.

Key Responsibilities

• 1. Community Management & Daily Engagement: Monitor real-time group activities and engage users through discussions and Q&A (non-investment advice). Manage daily operations and content on platforms such as WeChat, Telegram, Discord, WhatsApp, Facebook Groups, etc. Create and execute group engagement initiatives (e.g., daily topics, check-ins, quizzes) to maintain active community interaction. Respond promptly to user inquiries, provide basic support, and guide them in understanding platform features or market info. Identify potential users or active members for tagging, segmentation, or private follow-up.
• 2. Content Coordination & Campaign Execution: Assist the operations team in planning and executing online activities (e.g., flash sale alerts, holiday events, giveaways). Collaborate with the content team to publish promotional messages, pre-event warm-ups, and livestream announcements. Organize and maintain community resources such as files, images, and promotional materials.
• 3. Data Tracking & Optimization: Monitor community performance metrics such as engagement rate, activity level, and user conversion. Generate daily/weekly operational summaries and user feedback reports. Propose optimization strategies based on user behavior and group activity analysis.
• 4. Cross-Functional Collaboration & Onboarding: Liaise with customer support, sales, and product teams to ensure a closed-loop user issue resolution. Participate in new product launches, user surveys, training sessions, and onboarding for new users.

What We Offer

• Basic salary component
• Allowance component
• Familiar with mainstream community tools: WeChat, Telegram, Discord, WhatsApp, Facebook Groups, etc.

Requirements

• No prior experience required – comprehensive training will be provided.
• Must be able to work night shifts to align with U.S. (Eastern Time) trading hours.
• Strong Chinese writing skills, with the ability to quickly craft and publish group messages or engagement content.
• Calm, patient, good at communication, and capable of handling multiple tasks simultaneously.

Application & Evaluation

1. What's your expected monthly basic salary?
2. Which of the following types of qualifications do you have?
3. How many years' experience do you have as an Operations Executive?
4. Do you have customer service experience?
5. Which languages are you fluent in?
6. How much notice are you required to give your current employer?
7. How would you rate your Mandarin language skills?
8. Which Microsoft Office products are you experienced with?