Community Officer (Customer Service, Operations, Events) (Start ASAP)

Prosple; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading flexible workspace company located in George Town is seeking a Community Officer to enhance member experience and support operations. You'll engage with members, resolve issues, and manage events. Ideal candidates possess strong communication and organizational skills, with 1-2 years of experience in customer service or events. The role offers competitive salary and various growth opportunities in a dynamic work environment.

Benefits

Competitive salary

Education allowance

Extra birthday leave

Volunteer day

Two days Flexcation per year

Qualifications

• 1-2 years of experience in customer service, events, business operations, or sales; fresh graduates considered.
• Ability to connect well with people; friendly and approachable.
• Strong communication and presentation skills.

Responsibilities

• Support basic administration and data entry tasks.
• Deliver a friendly and high-quality member experience.
• Develop relationships with members and resolve issues.

Skills

Customer service

Communication skills

Organisational skills

Multitasking

Event management

Education

University degree

Tools

Google Drive

Excel

Job description

The Flexi Group seeks a personable Community Officer to enhance member experience, drive events, and support operations across flexible workspaces in Asia Pacific and Australia.

Your role

Here’s what you will be doing:

• Support basic administration, data entry, invoice handling, and monthly report data retrieval.
• Deliver a personalised, friendly, and high-quality member experience with excellent communication skills.
• Develop relationships with members, proactively understanding their needs and improving member experience.
• Resolve member-related issues to foster a collaborative community.
• Assist members moving in and out, including carrying boxes, IT support, and room setup.
• Maintain cleanliness and upkeep of the space, including basic maintenance and pantry management.
• Respond to quality control checks and liaise with the New Projects team on maintenance and space improvements.
• Conduct location tours for potential members and pass leads to senior sales team members.
• Attend and support internal events; create and execute community-related events with senior and events team support.
• Escalate leads for collaborations and partnerships to the Manager.
• Support social media activities, create engaging content, and capture imagery of office spaces and events.
• Keep calendars and notice boards updated.
• Assist with onboarding and training new team members.
• Work on personal growth to benefit yourself, your team, and the business.

About you

The company is looking for:

• 1-2 years of experience in customer service, events, business operations, or sales; fresh graduates considered.
• University degree holder preferred.
• Ability to connect well with people; friendly and approachable.
• Strong communication and presentation skills.
• Exceptional organisational and multitasking skills.
• Reliable, self-driven, able to work independently and in teams.
• Experience with Google Drive and Excel is an advantage.
• Native English speaker; additional languages are a plus.

Compensation & benefits

• Competitive salary reflective of your growth.
• Variety of discounts across industry partners.
• Comprehensive training academy to support growth and longevity.
• Education allowance for external training.
• Fun, dynamic work environment with a diverse, world-class team.
• Regular team and community events based on Business, Community-building, Entertainment, and Wellness pillars.
• An extra day of leave to celebrate your birthday.
• Annual dedicated day to volunteer at a charity of your choice.
• Two days Flexcation per year to work from any Flexi Group location.

Training & development

• Access to a comprehensive training academy to support personal and professional growth.
• Education allowance to support external training opportunities.

This job may close before the stated closing date, you are encouraged to apply as soon as possible