Community Manager (Operations, Leadership and Communication)

the Hive Hong Kong; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A coworking space provider in Kuala Lumpur is seeking a Community Manager to lead a dynamic team focused on delivering an exceptional member experience. The ideal candidate will have 3-5 years in customer-facing leadership, with a strong background in sales and event management. Responsibilities include overseeing operations, organizing community events, and building relationships with members. This role offers a competitive salary and various employee benefits, including training and flexible vacation days.

Benefits

Competitive salary

Variety of discounts

Comprehensive training academy

Education allowance

Dynamic working environment

Extra day off for birthday

Volunteer day

Two days Flexcation per year

Qualifications

• 3-5 years experience in a customer-facing leadership position, ideally in sales and events.
• Fluent in English with strong written communication skills.
• Able to multitask and thrive under pressure.

Responsibilities

• Deliver and develop an unrivalled member experience through engaging events.
• Oversee daily operations and ensure high occupancy rates.
• Develop relationships with members and proactively address their needs.

Skills

Customer-facing leadership

Strong verbal communication

Organisational skills

Solution-oriented mindset

Business acumen

Education

University Degree

Tools

Basic computer skills

Job description

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across

Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each

bringing our community a unique member experience. We build, nurture and expand a community of

professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become

friends and ideas become a reality.

We're looking for people who want to make a meaningful impact on people's workplace experience

and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi

Group's dynamic team and become a part of the community.

DAY IN THE LIFE OF

We are looking for an entrepreneurial, ambitious, personable and business-savvy Community

Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and

Mindful. The Community Manager works closely with the Area Manager, Assistant Country Manager

and Country Manager (depending on the structure of your location and country) to ensure the smooth

running of the day-to-day business and facilities. The core focus is to deliver and develop an

unrivalled member experience by driving the team to put on engaging community events, resulting in

partnerships and lasting relationships with members. As leaders, they need to pass on their

knowledge through training their team. They are inspirational and accountable for the performance of

the business, their team and themselves.

ADMINISTRATION AND FINANCE

• Responsible for all finance such as petty cash, invoicing, receipt of payments and
  
  

management reports.

• Ensure the community team is trained on all required administrative and finance tasks
• Ensure your team meets the financial deadlines, reports accurately, and has the knowledge to
  
  

deliver what is expected.

• Responsible for ensuring inventory is complete and ordering is within the set budget
• Obtain and analyse P&L reports and conduct variance analysis when required
• Responsible for ensuring billing is complete, and that aged receivables are followed up with
  
  

minimalising late payments and ensuring month-end finance reporting can be completed on

time.

Member Experience And Operations

• Develop relationships with members and proactively understand their needs in order to bring
  
  

ideas and recommendations to the table and create an action plan to exceed the expectations

of every member, improving the overall member experience.

• Ensure the community team has the tools and knowledge to adequately solve
  
  

member-related issues to help foster a collaborative community, train your team and step in

when needed.

• Drive weekly community initiatives to develop connections between members, such as
  
  

member introductions, events and social media engagement.

• Responsible for the overall cleanliness and upkeep of the space is up to standard, including
  
  

essential maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom,

cleaning up spills, keeping the pantry stocked and tidy, etc. working with and coordinating the

team to deliver exceptional standards.

• Responsible for reporting and following up with the New Projects team regarding
  
  

maintenance and improvements and ensuring that costs align with the set budget.

• Conduct quality control checks and address and solve issues immediately
• Ensure you and the team deliver a personalised, high-quality member experience
• Oversee all daily operations of your location (front desk services, event planning, social media
  
  

marketing of the space, etc.).

SALES

• Work with the Country Manager and Sales Lead to ensure that your space maintains a 100%
  
  

occupancy rate at all times.

• Notify, manage and work alongside internal teams to ensure a high retention rate of current
  
  

members.

• Develop strategies to drive sales to increase revenue and interest in your location
• Ensure that all enquiries are followed up on and that negotiations and closure are taking
  
  

place.

• Manage the team and take responsibility for actively seeking and following up on leads,
  
  

various membership sales, packages, negotiations, flex membership sales, private events

and closing deals to meet sales targets.

• Conduct high-quality, informative tours and ensure that juniors are trained and mentored,
  
  

providing them with feedback and areas for improvement to ensure every potential member

has an exemplary tour and experience..

• Responsible for maintaining the relationship with the landlord of your location, with the
  
  

support of your seniors.

CONTENT AND EVENTS

• Ensure events are executed to a high level and are related to the community's interests,
  
  

giving support where needed. Report on member feedback to the Events Team.

• Ensure you and the team are actively driving collaborations and partnerships across a range
  
  

of different industries and train the team on this process where needed.

• Ensure the Community team and Art Department produce event collateral in a timely manner
  
  

and to a high standard.

• Ensure you and the team update social media pages (IG stories, Facebook posts, etc.),
  
  

create engaging content and attend training needed to complete the task.

• Ensure the team regularly updates the event calendar and notice board
• Attend and support external and internal events, be representative of all locations and be an
  
  

ambassador of the events by encouraging others' attendance.

PEOPLE

• Set SMART personal and professional goals for the team and assist with training and
  
  

coaching individuals to achieve them.

• Responsible for onboarding, training, developing and reviewing your team's performance
• Sit in interviews with a senior manager for your team, asking questions and giving feedback to
  
  

conclude an overall decision to build your team.

• Provide your team with essential training, coaching, and mentorship to attract, grow and
  
  

retain a solid and successful team.

• Actively work and develop on your own growth to better yourself for you, your team and the
  
  

business.

• Work closely and coordinate with the People Team to track each team member's training and
  
  

progression.

• Manage, inspire, support and guide your team to achieve their goals, holding regular
  
  

one-on-ones and team meetings for clear communication.

Requirements

• Three to Five years experience in a customer-facing leadership position, ideally within sale and events
• Personable with strong verbal and written communication
• Exceptionally organised with the ability to multitask
• Thrives under pressure and is solution-oriented
• University Degree is an advantage
• Proficient in basic computer skills
• Good business acumen
• Prior experience in coworking, real estate, or startup business would be an advantage
• Fluent in English
  
  

Benefits

• A competitive salary is reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training
• A fun, dynamic working environment with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business,
• Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations