Community Manager (Operations, Leadership and Communication)

the Hive Hong Kong; Kuala Lumpur; On-site; MYR 30,000 - 55,000; Full time

Job summary

A leading coworking space in Malaysia seeks a Community Manager to cultivate a vibrant community. This role involves managing member relations, overseeing team operations, and driving growth initiatives while embodying the company’s mission. Ideal candidates have experience in hospitality, strong organizational skills, and a passion for building communities.

Benefits

Health care

Training and development opportunities

Personalised development plans

Team activities and annual company-wide events

Exclusive discounts at partnered venues

Qualifications

• Minimum of 3 years of experience in related fields like hospitality and retail.
• Business operations, sales experience and/or project management required.
• Exceptional organizational and multitasking skills.

Responsibilities

• Create a collaborative environment amongst members through events.
• Drive growth and promotion of service offerings.
• Manage operational processes and ensure member satisfaction.

Skills

Communication

Customer Service

Organizational Skills

Multitasking

Education

Bachelor's Degree in Hospitality or related field

Job description

Common Ground is the home of Malaysia's largest Coworking community and leading Coworking space, with over 20 locations in 3 countries. Our mission is to transform work cultures through beautifully designed spaces, meaningful people engagement and the adoption of digital technology.

We are looking for a talented and passionate Community Manager to illustrate Common Ground's core values and strive to achieve our mission and create a welcoming and collaborative community environment amongst our members through events and building relationships between them.

Job Responsibilities:

• Create a collaborative environment amongst our members through events and personal introductions
• Ensure that building is fully operational and processes are running smoothly
• Drive growth and promotion of Common Ground-provided service offerings
• Effectively manage a team to ensure a healthy and growing community
• Maintaining company standards and expectation
• Manage outlet's P&L
• Manage all building operations and communicate with market support to ensure highest level of member satisfaction
• Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs
• Maintain all base building documents to ensure the data is updated
• Solve member related issues to ensure a cohesive community and manage member expectations
• Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating/sales related events
• Work with the team to prepare daily, weekly and monthly reports
• Engage in the larger city community by attending events and networking with local start-ups and organizations
• Oversee building team including performance management reviews
  
  
  

Requirements

• Bachelor's Degree in Hospitality or any related field
• Minimum of 3 years of experience in related field such hospitality and retail
• Must have strong verbal and written communication skills and customer service
• Business operations, sales experience and/or project management required
• Cold outreach experience a plus
• Understanding and experience managing a team of people
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion and understanding for entrepreneurial communities
• Passion and understanding for Common Ground mission and values
• Willing to travel from different locations
  
  
  

Benefits

• Health care
• Training and development opportunities for "hard skills" and functional competencies as well as "soft skills" leadership competencies
• Personalised development plans and growth opportunities within the organisation
• Team activities and annual company-wide events
• Exclusive discounts at partnered restaurants, bars and gyms