Community Deposit Specialist

Hong Leong Bank Berhad; Selangor; On-site; MYR 60,000 - 120,000; Full time

Job summary

Hong Leong Bank Berhad is seeking dynamic sales professionals to drive client acquisition and deepen relationships across our nationwide network. You will generate leads, tailor proposals, conduct sales calls, negotiate, and ensure timely closure while delivering exceptional customer experiences in Malaysia.

The role focuses on developing a robust sales pipeline, targeting new and existing clients, and collaborating with other departments to create a unified customer experience in a digitally

Responsibilities

• Generate and qualify leads from internal and external lists to achieve acquisition goals
• Source and develop client referrals to achieve acquisition goals
• Develop sales proposal and customize by client
• Schedule sales activity and ensure optimum pipeline generation
• Make sales calls to new potential and existing clients
• Negotiate effectively with clients
• Conduct briefing and training to clients
• Respond to sales enquiries and concerns by phone, electronically or in person
• Ensure customer service satisfaction and good client relationships
• Follow up on sales activities to ensure sales closure and accounts are open timely
• Monitor and report on sales activities and follow up for management
• Carry out market research and surveys
• Participate in sales events and roadshows where applicable
• Monitor competitors, market conditions and product development
• Ensure all tasks are carried out in full compliance with guidelines and regulations
• To collaborate with other departments to create a unified experience
• To create an achievement oriented working environment.
• Responsibility to our ETC customers – put HLB’s long term interest ahead of short term gain.
• Continuous effort to improve business in support of building brand awareness and improving customer experience.
• Ensure all sales proposals are delivered on-time and within scope

Job description

If you are looking to excel and make a difference, take a closer look at us…

• Generate and qualify leads from internal and external lists to achieve acquisition goals


• Source and develop client referrals to achieve acquisition goals


• Develop sales proposal and customize by client


• Schedule sales activity and ensure optimum pipeline generation


• Make sales calls to new potential and existing clients


• Negotiate effectively with clients


• Conduct briefing and training to clients


• Respond to sales enquiries and concerns by phone, electronically or in person


• Ensure customer service satisfaction and good client relationships


• Follow up on sales activities to ensure sales closure and accounts are open timely


• Monitor and report on sales activities and follow up for management


• Carry out market research and surveys


• Participate in sales events and roadshows where applicable


• Monitor competitors, market conditions and product development


• Ensure all tasks are carried out in full compliance with guidelines and regulations


• To collaborate with other departments to create a unified experience


• To create an achievement oriented working environment.


• Responsibility to our ETC customers – put HLB’s long term interest ahead of short term gain.


• Continuous effort to improve business in support of building brand awareness and improving customer experience.


• Ensure all sales proposals are delivered on-time and within scope

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life‑long learning, achieve their career aspirations and grow talent from within our organization.