Commercial Sales Support, UK

Malaysia Airlines Berhad; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading airline is seeking a Commercial Sales Support professional to assist sales teams and customers. The role involves providing frontline support, managing bookings, and processing fare updates, ensuring efficient operations and high service standards. Candidates should hold a degree or diploma in Business or Marketing and have 2-3 years of experience in sales support or administrative functions.

Qualifications

• 2 - 3 years of experience in a related role, particularly in sales support.
• Experience in agency coordination or administrative support is desired.

Responsibilities

• Provide frontline support to travel agents and customers.
• Assist with group travel requests and ticketing support.
• Maintain accurate travel agent details in internal systems.

Skills

Customer service

Communication skills

Data analysis

Education

Degree or Diploma in Business, Marketing

Job description

Career Opportunities: Commercial Sales Support, UK (22307)

Requisition ID22307-Posted -London Town Office-AB - Global Sales-AB - Commercial

The Commercial Sales Support, UK is responsible for providing administrative and operational support to the sales team, travel agents, and customers to ensure efficient daily operations. The role assists with bookings, records, and communications, while supporting sales initiatives and maintaining service standards in line with company policies.

Key Accountability

• Agent, Corporate TMC & Guest Support
• Provide frontline support to travel agents, Corporate TMC and guests by handling inquiries, bookings, and post-travel services to ensure smooth operations.
• Respond to queries from agents, Corporate TMC and guests on bookings, fares, policies, and ticketing with timely and accurate information.
• Assist during flight disruptions by delivering clear communication, providing guidance on re-accommodation, and applying commercial policies as instructed.
• Maintain accurate and timely updates of travel agent & Corporate TMC details in internal systems in line with commercial policies.
• Prepare and distribute trade communications, including promotions, fare updates, and policy changes, to agents, consolidators, and corporate clients.
• Group Booking & Ticketing Management
• Support agents and corporate clients with group travel requests through the Group Portal, including quotations, booking changes, and system assistance.
• Provide ticketing support for travel agents, including issuance, reissuance, payment checks, and ensuring compliance with fare rules.
• Process involuntary refunds in line with airline policies, regulatory requirements, and revenue protection procedures.
• Fare Filing & Fare Benchmarking
• File and update public, private, and promotional fares in internal systems and distribution platforms as guided.
• Assist with monitoring competitor fares and basic benchmarking activities to support pricing decisions.
• Support Sales Marketing Campaign and Promotions
• Provide backend support for sales and marketing initiatives, including preparing data, assisting with system setup, and compiling basic reports.
• Facilitate Training for Agents on Sales Tools
• Assist in planning and facilitating training sessions for agents on airline sales tools and platforms to improve efficiency and accuracy.
• Reporting & Finance Support
• Support Finance by preparing and tracking Purchase Requests and Purchase Orders to ensure compliance and timely processing.
• Collect and compile sales data, prepare routine reports, and assist with tracking performance metrics such as revenue, load factors, and incentives including Corporate TMC performance reports.
• Assist in resolving Agency Debit and Credit Memo issues to ensure accuracy and compliance with IATA standards

Qualification & Working Experience

• Degree or Diploma in Business, Marketing, or any related field.
• 2 - 3 years of experience in a related role, particularly in sales support, agency coordination, or administrative support.