Commercial P&R Manager

DHL; Kuala Lumpur; On-site; MYR 100,000 - 140,000; Full time

Job summary

DHL is seeking a Certified International Specialist to lead a team focusing on customer insights, business intelligence, and product development in Kuala Lumpur. This role requires a strategic thinker with strong leadership skills and a degree in Business Administration. The successful candidate will develop performance metrics and drive operational excellence within an international setting, ensuring exceptional service delivery.

Benefits

Strong career support in an international environment

Great culture and colleagues

Multifarious benefit program

Qualifications

• 10 years’ relevant experience with 2 years in a managerial role.
• Highly developed experience in retail sales.
• Strong English comprehension and communication skills.

Responsibilities

• Lead a team to handle customer insights and business performance analysis.
• Implement aligned products/services and conduct business analysis.
• Provide marketing and business intelligence expertise.

Skills

Leadership

Communication

Sales Orientation

Education

Degree in Business Administration

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

Main Tasks & Key Responsibilities:

Role Purpose

Lead a team to handle customer insight (research), business intelligence, forecasting and business performance analysis as well as the development and implementation of products, solutions and programs aimed at delivering revenue and profits for the country

Accountabilities

• Implement new and aligned products / services and specified sales projects / programs
• Conduct business analysis and provide input to Management on business and product performance (KPIs), marketing mix and positioning in marketplace.
• Provide expertise and advice based on marketing and business intelligence to ensure country marketing strategiesare developed and implemented to achieve goals
• Identify opportunities that significantly drive revenue and profit through marketing intelligence gathered from analytical reviews process
• Work with regional and country managers to develop product communication, research and implementation plans for core product programs, sales project / programs
• Consolidate all analysis into regular reporting schedule for review by relevant functional and senior management.
• Identify training needs and career development opportunities to drive a high-performance team.
• Develop KPIs with team members and monitor individual performance.
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.

YOUR PROFILE

• 10 years’ relevant experience with 2 years in managerial role, preferably in logistics / transportation industry or multinational companies.
• Good rapport building skill.
• Able to communicate with all level of internal and external stakeholders.
• A valid driving license is required.

Required Skills & Capabilities:

• Highly developed experience in the field of retail sales with demonstrated understanding of and exposure to all elements of the retail trade and outlet management.
• Team-player and proven leadership and influencing skills.
• Perseverance to bring issues to logical conclusion.
• Sales orientation.
• Strong English (written and spoken) comprehension and communication skills are essential.
• Degree in Business Administration or related disciplines.

OUR OFFER
• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!