Commercial Operations Coordinator

BARCO; Selangor; On-site; MYR 48,000 - 72,000; Full time

Job summary

Leading company BARCO seeks a Commercial Operations Coordinator to enhance sales performance and ensure customer satisfaction. Key responsibilities include managing order processes, liaising with sales teams, and supporting customer service initiatives. Candidates should hold a Bachelor's degree and possess 3-5 years of relevant experience, along with strong organizational and communication skills.

Qualifications

• 3-5 years of experience in sales or customer service environment.
• Ability to work independently with maturity.
• Strong commitment to the company and teamwork.

Responsibilities

• Administer order acquisition, fulfillments, and invoicing.
• Support pre-sales activities like preparing quotations.
• Liaise between sales, customers, and internal departments.

Skills

Communication

Organizational Skills

Customer Service

Technical Knowledge

Education

Bachelor’s Degree or equivalent through experience

Tools

Microsoft Office

SAP ERP

Job description

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Commercial Operations Coordinator

Company: Barco

The Commercial Operations Coordinator plays an important role in supporting the Sales team. This position is not solely an entry-level administrative role; it involves establishing a partnership with each member of the Sales team to maximize accurate orders, achieve high customer satisfaction, and contribute to the department and company's sales goals.

Responsibilities

• Responsible for order acquisition, fulfillment, pre- and post-sales support activities, and related administration.
• Represents the customer within Barco's organization, translating their requirements into process parameters regarding deliverables and timings.
• Follow-up on shipment and delivery of goods.
• Ensure correct and timely invoicing.
• Organize and follow up on contractual documents such as COO, L/Cs, Bank guarantees, etc.
• Serve as the main liaison between the external sales team, customers, and internal departments.
• Coordinate with the finance department to follow up on accounts receivable and address any payment issues.
• Work closely with external vendors to ensure correct and timely shipments and deliveries.
• Collaborate with departments like Service, Warehousing, Traffic, Planning, Project Management, Sales, and Finance to resolve customer requests.
• Perform pre-sales activities such as preparing small quotations, credit checks, and availability checks.
• Support the Sales Manager in DAR execution while maintaining the sales leadership role.

Qualifications & Experience

• Bachelor’s Degree or equivalent through experience.
• 3-5 years of experience in sales or customer service environment.
• Ability to work independently with maturity, skills, and a commercial mindset to communicate effectively with customers and stakeholders.
• Excellent organizational skills supported by strong technical knowledge and product understanding.
• Proficiency in Microsoft Office and SAP ERP systems.
• Fluent in English; knowledge of additional languages is advantageous depending on regional needs.
• Strong commitment to the company and the ability to work in a team-oriented, sales-driven environment.
• Supportive attitude towards the sales and service team to help acquire and maintain customers.

D&I Statement

At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity are core values that propel us toward our shared goals and mission.