Commercial Excellence Manager

Novo Nordisk; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading pharmaceutical company in Kuala Lumpur is seeking an experienced Commercial Excellence Manager to enhance customer engagement strategies. The role involves leading sales force performance management and collaborating with cross-functional teams to drive effectiveness. Candidates should possess a Master's degree and 7-8 years of relevant experience, with strong leadership and communication skills. The company fosters a dynamic environment to make a significant impact in healthcare.

Qualifications

• 7-8 years of relevant experience within Commercial Excellence, sales or marketing.
• Fluency in spoken and written English is essential.
• Ability to work independently and deliver projects on time.

Responsibilities

• Lead sales force performance management and incentive schemes.
• Drive regular profiling, segmenting, and targeting activities.
• Support multi-channel customer engagement model adoption.

Skills

Stakeholder communication

Leadership

Data-driven analysis

Education

Masters/BS/BA Degree in business, marketing, or finance

Tools

MS Office Suite (Excel, PPT)

Job description

Commercial Excellence Manager
Customer Engagement Team
Kuala Lumpur, Malaysia

Are you passionate about driving frontline excellence with the goal of achieving commercial excellence while delivering exceptional customer engagement? Do you have demonstrated capabilities in leading frontline effectiveness and performance management? We are looking for an experienced Commercial Excellence Manager to join our Customer Engagement Team at Novo Nordisk in Kuala Lumpur, Malaysia. If this excites you, then read on and apply today!

Your new role
As the Commercial Excellence Manager at Novo Nordisk, you will:

• Lead sales force performance management by owning, designing, and managing the sales force Incentive Schemes and pay-out in alignment with the Leadership Team and regional office.
• Steer sales force effectiveness by providing expertise on portfolio prioritization, optimal field force sizing/restructuring, sales territory designing & sizing, optimal sales resource allocation and quarterly in-market target setting exercise.
• Drive and orchestrate regular profiling, segmenting, and targeting (PST) activities in collaboration with cross functional stakeholders.
• Lead the analytics and evaluation of sales force effectiveness metrics, ensuring high frontline effectiveness and productivity including working in collaboration with Training Manager to design a solid sales coaching plan & high adoption of Big5 capabilities, and providing the Leadership Team with regular review on KPI performance tracking and improvement plans.
• Support high quality in-field execution and ensure the multi/omni-channel customer engagement model is successfully adopted and identify opportunities to improve multi/omni-channel planning and execution processes and approaches overall.
• Keep teams informed on frontline effectiveness progress, best practices in multi-channel/digital, and associated metrics and outcomes.
• Develop new insights and meaningful recommendations and influence business partners at all levels to incorporate in decision making.

Your new department
The Commercial Excellence Manager will be part of the Customer Engagement team, reporting to the Customer Engagement Director in Malaysia. Based in Malaysia, you will join a collaborative and innovative team dedicated to enhancing customer interactions and driving business success. The atmosphere is dynamic and fast-paced, offering opportunities to make a significant impact and contribute to the growth of Novo Nordisk in the region.

Your skills & qualifications
We’re looking for a new Commercial Excellence Manager who will enjoy working in a high-paced, dynamic environment. You’ll bring with you:

• A Masters/BS/BA Degree with specialization in business, marketing and/or finance desired with at least 7 - 8 years of relevant experience within Commercial Excellence, sales or marketing, preferably in Pharmaceutical/Healthcare industry with exposure to regional stakeholders.
• Essential to have strong stakeholder communication, interpersonal, leadership and negotiation skill, with experienced in leading cross-functional teams/projects.
• High degree of fluency in spoken and written English required.
• Outcome-oriented with entrepreneur mindset, demonstrated data-driven and analytical capability, with the ability to work effectively independently to ensure the deliverable of projects/tasks.
• Expert level for MS Office suite (Excel, PPT), with high level of proficiency in data modelling and simulation.

Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.

Deadline
22 October 2025. Applications are reviewed on an ongoing basis.

Novo Nordisk is currently in the process of adjusting job titles globally. Please note that the job title listed in this advertisement may be subject to change. More detailed information will be provided during the recruitment process.

Novo Nordisk is not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.

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