Commercial Director

Aviareps Malaysia; Kuala Lumpur; On-site; MYR 180,000 - 250,000; Full time

Job summary

A leading company in aviation representation seeks a Commercial Director to oversee operations and drive business development in Malaysia. The ideal candidate will have over 10 years of leadership experience in the travel industry, with a strong focus on client relationships and operational excellence. This role offers a unique opportunity to shape business strategies and foster growth within a dynamic market having significant impact on the organization's success.

Qualifications

• Minimum of 10 years of experience in senior sales/marketing roles in travel or aviation.
• 5+ years in a leadership position with proven GSA management.
• Knowledge of the Malaysia aviation market and GSA model preferred.

Responsibilities

• Drive business growth by identifying new opportunities and expanding client portfolios.
• Oversee day-to-day operations in compliance with company policies.
• Maintain strong relationships with key stakeholders and clients.

Skills

Leadership

Business Development

Client Relationship Management

Financial Management

Communication

Negotiation

Education

Bachelor’s degree in Business, Aviation, Tourism, or related field

Job description

Overview:
The Commercial Director of AVIAREPS Malaysia is responsible for overseeing overall operations, driving business development, and managing client activities while providing strategic direction for the office. This role requires strong leadership skills and extensive experience in the travel and aviation industry, particularly within the General Sales Agent (GSA) model. The Commercial Director will play a pivotal role in fostering business growth for AVIAREPS and its clients while building and maintaining strong relationships with clients and industry partners.

Key Responsibilities:

1. Business Development:

Drive business growth and market expansion by identifying new business opportunities and expanding client portfolios, not limited to within the aviation, tourism, and hospitality sectors.

Lead initiatives to retain existing clients and secure new airline and tourism representation contracts. o Develop and implement strategies to achieve revenue targets.

Craft and oversee the creation of compelling RFPs to attract and gain new clients.

2. Operational Management:

Oversee day-to-day operations, ensuring efficiency, productivity, and compliance with company policies.

Ensure the office operates within budget while optimizing resources and controlling costs.

Manage vendor relationships and office infrastructure, including IT systems.

3. Client Relations, Reporting & Communication:

Build and maintain strong relationships with key stakeholders, clients, and business partners.

Act as the main point of contact for airline and tourism clients, ensuring all deliverables are met.

Provide regular performance reports to clients and the regional director, ensuring transparent and proactive communication.

Present business performance updates and recommendations during client meetings and reviews.

4. Client/GSA Representation o

Represent global Airlines, Tourism and Destination clients in the Malaysia market.

Oversee our services for our clients, ensuring seamless sales, ticketing, marketing, and distribution.

Develop and implement sales and marketing strategies and initiatives to drive awareness, sales, maximize revenue, and enhance brand visibility in the region.

Lead and support the Malaysian team, fostering a positive and high-performing work environment.

Align the team’s efforts with company goals and monitor their performance against set objectives.

Support the team by providing insights, market intelligence, and guidance on customer engagement strategies.

6. Strategic Planning:

Collaborate with the regional and global leadership teams to align business strategies with AVIAREPS' overall goals.

Analyze market trends and performance data to identify areas for growth and improvement.

Develop and implement long-term plans to sustain profitability and market leadership.

Monitor financial performance, ensuring profitability and controlling expenses.

Prepare financial reports, budgets, and forecasts for the office.

Ensure compliance with local regulations and company financial policies.

Qualifications:

• Bachelor’s degree in Business, Aviation, Tourism, or related field.

• Minimum of 10 years of experience in a senior sales/marketing position in the travel, aviation, or GSA sector, with at least 5 years in a leadership role.

• Proven experience in managing GSA operations, client relationship management, and business development.

• Proven track record of managing a profitable business unit and achieving sales targets.

• Excellent communication and negotiation skills, with the ability to influence and build relationships with clients and stakeholders.

• Strong leadership skills with experience managing diverse teams.

• Knowledge of the Malaysia aviation market and GSA model is highly preferred.

• Proficiency in financial management, including budgeting and forecasting. Additional Requirements:

• Ability to travel as required to meet with clients, partners, and attend industry events.

• Strong understanding of the Malaysian regulatory environment related to aviation and travel.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a manager / team lead? How many years' experience do you have with forecasting for businesses? Do you have experience in a role which requires relationship management experience? Which of the following languages are you fluent in? Are you willing to undergo a pre-employment background check?

AVIAREPS was founded in Germany in 1994 with the aim of meeting the growing demands of the aviation and tourism representation market. While airlines dominated our radar screen in the beginning, what we quickly learned was that other segments of the tourism industry, such as tourist promotion boards, hotel chains, cruise lines, car rental agencies, airports and attractions, were also looking for the unique global marketing network that we provide. Today, the AVIAREPS Group is the world's leading tourism and airline sales and marketing company with over 100 airlines and 110 tourism accounts in its client portfolio.

In addition, the AVIAREPS Group has a rapidly growing Trade & Retail promotion division to represent cities, states, nations, retailers, and trade associations seeking to boost trade flows from around the world. Supplementing these core businesses, clients seeking international marketing support also tap into our other major divisions -- public relations, advertising, IT solutions and financial services.

In contrast to all other global sales and marketing competitors, AVIAREPS has established a worldwide network of self-owned offices totaling over 67 offices worldwide, ensuring pinpoint market access for our clients and local AVIAREPS teams on the ground in all key markets around the world ready to act on your behalf.

AVIAREPS was founded in Germany in 1994 with the aim of meeting the growing demands of the aviation and tourism representation market. While airlines dominated our radar screen in the beginning, what we quickly learned was that other segments of the tourism industry, such as tourist promotion boards, hotel chains, cruise lines, car rental agencies, airports and attractions, were also looking for the unique global marketing network that we provide. Today, the AVIAREPS Group is the world's leading tourism and airline sales and marketing company with over 100 airlines and 110 tourism accounts in its client portfolio.

In addition, the AVIAREPS Group has a rapidly growing Trade & Retail promotion division to represent cities, states, nations, retailers, and trade associations seeking to boost trade flows from around the world. Supplementing these core businesses, clients seeking international marketing support also tap into our other major divisions -- public relations, advertising, IT solutions and financial services.

In contrast to all other global sales and marketing competitors, AVIAREPS has established a worldwide network of self-owned offices totaling over 67 offices worldwide, ensuring pinpoint market access for our clients and local AVIAREPS teams on the ground in all key markets around the world ready to act on your behalf.

Researching careers? Find all the information and tips you need on career advice.