Commercial Banking Relationship Manager (Klang)

CIMB; Klang Municipal Council; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic professional to enhance customer profitability and manage key client relationships. In this pivotal role, you will conduct financial and risk analyses, develop strategic account plans, and ensure the delivery of exceptional service to clients. Your expertise in cross-selling and understanding customer needs will drive new business opportunities while maintaining strong relationships with decision-makers. This is a fantastic opportunity to make a significant impact within a reputable financial institution, contributing to the overall success and growth of the organization.

Qualifications

• Strong understanding of financial products and customer relationship management.
• Experience in conducting financial and risk analysis.

Responsibilities

• Develop and maintain professional relationships with key decision makers.
• Conduct customer profitability analysis and execute account strategies.
• Proactively monitor asset quality and undertake necessary actions.

Skills

Customer Relationship Management

Financial Analysis

Risk Analysis

Cross-selling

Due Diligence

Education

Bachelor's Degree in Finance or Business

Job description

1. Conduct customer profitability analysis and account strategy formulation with the help of product specialists, as required, for both existing and potential clients. Execute the account strategy plan including cross-selling activities or phase-out activities.
2. Be the first-line primary contact person for the customer on all queries relating to credit, deposits, and other products and services including on operational issues.
3. Develop and maintain professional customer relationships with key decision makers (viz. CEO, CFO, Head of Treasury, Head of HR, etc.).
4. Develop new business relationships by identifying suitable prospects and using various means of communication and visits to seek out suitable business opportunities. Understand Know-Your-Customer processes involved and carry out proper due diligence when onboarding a new customer.
5. Perform financial & risk analysis, evaluation, and decision-making, and submit well-written credit presentations/memos/proposals for approval by the relevant Approving Authority based on the rules, regulations, policies, procedures, and guidelines of the Bank and those of relevant regulatory authorities, as applicable.
6. Coordinate with other product lines, departments, and units for overall development of the portfolio, including tapping on cross-selling opportunities as well as ensuring prompt and proper delivery of relevant services.
7. Conduct a periodic health check on the portfolio of customers including but not limited to an annual review of the credit-worthiness of existing borrowing/financing accounts, to ensure that all legal/security documentation is intact and legally enforceable, insurance policies are current and renewed on expiry, in addition to ensuring that data is correctly and accurately updated in the system after disbursement or any changes requested.
8. Proactively monitor the asset quality of customers in the portfolio by detecting early warning signs and promptly undertake or initiate debt/financing restructuring, rescheduling, or legal recovery action, as applicable.
9. Undertake any other related tasks as determined by the management of the Bank from time to time.
10. Take accountability in ensuring credit files are properly maintained.