Collections Specialist

Collabera; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A financial services company in Penang is seeking a Collections Specialist to ensure timely payments. In this role, you will engage customers to renew contracts, resolve billing issues, and manage collections effectively while providing excellent customer service. Ideal candidates should possess strong interpersonal skills, outstanding communication abilities, and be fluent in English.

Qualifications

• Exceptional interpersonal skills to build strong customer relationships.
• Outstanding communication skills for negotiating and billing discussions.
• Effective time management to manage high volume of accounts.
• Must be fluent in English.

Responsibilities

• Monitor accounts receivable and follow up on outstanding invoices.
• Pursue daily customer collections focusing on excellent service.
• Resolve customer cases in a timely manner.
• Improve collections processes and customer experience.
• Collaborate with teams on account strategies and invoicing.
• Manage customer renewals and negotiate contract terms.

Skills

Exceptional interpersonal skills

Outstanding written and verbal communication

Strong time management and organizational abilities

Fluent in English

Job description

About the Role

We’re hiring a Collections Specialist to ensure timely payments from our customers. In this role, you’ll be both a customer advocate and a financial steward—engaging with customers to renew their contracts, addressing billing issues, and securing on-time payments.

You’ll work closely with Sales, Customer Success, and Finance to keep customers happy, contracts up to date, and cash flowing.

What You’ll Be Doing

• Monitor accounts receivable (aging reports) and follow up with customers on outstanding invoices or payment issues to facilitate quick resolutions.
• Pursue customer collections on a daily basis with a strong focus on delivering excellent customer service.
• Take proactive steps to resolve customer cases in a timely manner.
• Continuously improve our collections playbook—refining email templates, recommending policy changes, and enhancing the customer experience while reducing DSO.
• Collaborate with Account Executives and Customer Success Managers on account strategies, and with Finance on invoicing and payment processing.
• Manage a portfolio of customer renewals—send timely renewal notices, negotiate contract terms and pricing, and secure renewals before expiration.

About You

• Exceptional interpersonal skills with the ability to build strong customer relationships.
• Outstanding written and verbal communication skills—capable of negotiating pricing and handling sensitive billing conversations with a friendly, solutions-oriented approach.
• Strong time management and organizational abilities to handle a high volume of accounts effectively.
• Fluent in English.