Collection Operation Executive

Boost; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Boost Malaysia is hiring for a contract position to support collection and recovery operations for Hire Purchase accounts in Kuala Lumpur. The role covers R&R processing, litigation and repossession administration, MIS reporting, portfolio analysis and general collection administration. Customer calling is required as backup.

You will coordinate with lawyers and agents, prepare MIS reports, and ensure compliance with the Hire Purchase Act and internal SOPs.

Responsibilities

• Perform day-to-day administration of delinquent accounts, including account status, payment and recovery updates
• Ensure collection records, documentation and system information are accurate and up to date
• Process Repayment & R&R requests and supporting documents
• Coordinate approvals and execution of approved R&R arrangements
• Support recovery and litigation activities in accordance with the Hire Purchase Act and internal procedures
• Coordinate LOD, Fourth Schedule, Final Reminder, Repossession Order, Fifth Schedule and Auction Notice processes
• Liaise with panel lawyers, repossession agents and relevant stakeholders
• Prepare periodic collection, delinquency, recovery, R&R, litigation and repossession MIS reports
• Analyse portfolio trends, delinquency movement, recovery performance and key collection indicators
• Ensure activities comply with BNM requirements, the Hire Purchase Act, internal policies and SOPs

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Note: Please note that this is a contract position.

This role supports collection and recovery operations for Hire Purchase (HP) accounts, including R&R processing, litigation and repossession administration, MIS reporting, portfolio analysis and general collection administration. The role also supports other retail products including PL, BNPL and Receivable Purchase. Customer calling is required as a backup support to the collection team when needed.

Key responsibilities

Perform day-to-day administration of delinquent accounts, including account status, payment and recovery updates

Ensure collection records, documentation and system information are accurate and up to date

Process Repayment & Rescheduling (R&R) requests and supporting documents

Coordinate approvals and execution of approved R&R arrangements

Support recovery and litigation activities in accordance with the Hire Purchase Act and internal procedures

Coordinate LOD, Fourth Schedule, Final Reminder, Repossession Order, Fifth Schedule and Auction Notice processes

Liaise with panel lawyers, repossession agents and relevant stakeholders

Prepare periodic collection, delinquency, recovery, R&R, litigation and repossession MIS reports

Analyse portfolio trends, delinquency movement, recovery performance and key collection indicators

Ensure activities comply with BNM requirements, the Hire Purchase Act, internal policies and SOPs

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