Collection Officer

Acom (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in the financial sector seeks a Collections Officer to manage debtor accounts, conduct cold calls, and ensure timely collections. This role requires strong customer service skills and prior experience in debt recovery. The ideal candidate should be proactive in improving credit policies and ensuring compliance with corporate guidelines, while also being fluent in both English and Bahasa Malaysia.

Benefits

EPF

SOCSO

Travel allowance

Monthly incentives

Great working environment

Qualifications

• At least 1 year of relevant experience as a debt recovery officer.
• Fluent in English and Bahasa Malaysia.
• Experience in the financial industry is a plus.

Responsibilities

• Conduct cold calling to manage and minimize bad debts.
• Maintain customer accounts and remind them of payment schedules.
• Follow up on overdue accounts and ensure compliance with collection policies.

Skills

Customer service skills

Negotiation

Communication

Education

Bachelor's degree or equivalent

Job description

To do cold calling at a few numbers daily provided by the company.

To work closely with team members in order to achieve team targets.

Able to work independently and manage time effectively.

Responsible for minimizing defaults and bad debts of ongoing loans.

Manage and achieve daily productivity standards in terms of attempts, contacts, and the amount collected.

Manage and maintain customers' accounts to ensure they are current and well conducted.

Contact customers to remind them of the payment schedule and obtain relevant payments.

Follow up on overdue accounts using phone collection techniques, dunning letters, and legal counsel.

Ensure collection actions comply with corporate guidelines and collection policies.

Exercise judgment within defined practices and policies to determine appropriate actions.

Assist in developing, planning, and implementing strategies to recover principal from borrowers with non-performing loans charged off.

Willing to go the extra mile to improve current credit policies, credit analysis methodologies such as credit scoring/portfolio analysis, client audits, etc.

Perform other duties as assigned.

Requirements:

Experience in the financial industry is an added value.

Customer service skills — attentiveness, empathy, patience, consistency, persuasive communication, and excellent telephone manners.

Candidates must possess at least a bachelor’s degree, postgraduate diploma, professional degree, or equivalent in any field.

At least 1 year of relevant experience is required, with proven experience as a debt recovery officer being essential.

Fluent in spoken and written English and Bahasa Malaysia.

Benefits:

EPF, SOCSO, travel allowance, a great working environment, monthly incentives.

How do your skills match this job?

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Your application will include the following questions:

• Do you have experience in a cold calls sales environment?
• Which of the following statements best describes your right to work in Malaysia?
• What is your expected monthly basic salary?
• What qualifications do you have?
• How many years of experience do you have as a collections officer?
• Do you have credit collections experience?
• Do you have customer service experience?

To help fast track investigation, please include any relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.

What can I earn as a Collections Officer?