Collection (Associate Analyst)

BASF; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team as an Associate Analyst. This role involves managing customer portfolios, executing collection activities, and ensuring compliance with company policies. The ideal candidate will thrive in a dynamic environment, collaborating with various stakeholders while enhancing their skills. With a strong focus on quality and continuous improvement, this position offers a unique opportunity for fresh graduates or those with limited experience to kickstart their career in finance and accounting. Join a supportive team dedicated to your professional growth and development.

Qualifications

• Bachelor’s Degree or Diploma in Finance/Accounting required.
• Fresh graduates or 1-2 years of relevant experience preferred.

Responsibilities

• Manage daily overdue worklists through collection calls and emails.
• Collaborate with internal teams to resolve disputes and enhance efficiency.

Skills

Interpersonal Skills

Organizational Skills

Multi-tasking Skills

Ability to Work Independently

Ability to Work Under Pressure

Education

Bachelor’s Degree in Finance/Accounting

Professional Qualifications (ACCA, CPA)

Tools

MS Office

SAP

Job description

We are a leading chemical company committed to developing intelligent solutions for our customers and a sustainable future.

We foster a diverse workforce across the globe, offering various opportunities for career progression.

At BASF, we value performance and personality equally, regardless of gender, age, ethnicity, orientation, or background. Careers here develop through opportunities.

Do you want to work with passionate teams providing excellent business and digital services to the Asia Pacific region?
Do you seek an open, supportive, and caring work environment?
Do you prioritize your development as we do?
If YES, take your career to the #NextLevel with BASF!

Objectives of the Position

• Execute collection activities for assigned customer/country portfolios following global and regional guidelines, policies, and procedures.
• Ensure delivery requirements are met as per service level agreements and KPIs/targets for process efficiency, effectiveness, and quality.
• Collaborate closely with Customer Service Stakeholders and global counterparts to ensure smooth processes.

Main Responsibilities and Key Activities

Functional Tasks (including but not limited to):

• Manage daily overdue worklists through collection calls/emails and document customer contact results for assigned portfolios.
• Identify disputes and collaborate with Accounts Receivables, Credit Risk managers, and sales or customer service teams to resolve them.
• Support Credit Risk Management with active reminding activities, collection strategies, order block management, etc.
• Work with senior team members to achieve operational objectives and targets.
• Discuss follow-up measures with internal teams and related parties based on regular reporting.
• Participate in training to improve knowledge, technical, and communication skills.

Compliance:

• Participate in audits and respond to queries, ensuring documentation and processes meet BASF policies, legal, and statutory requirements.

Quality and Continuous Improvement:

• Identify and implement improvements to enhance quality and efficiency.
• Prepare training materials and conduct end-user training when needed.
• Support knowledge transfer and share best practices within the team.

Others:

• Support Business Continuity Plans through resource planning and communication.
• Perform additional tasks as required by management or changing business needs.

Additional responsibilities for Associate Analyst include acting as a country cluster coordinator, a topic owner for Collection Services, and supporting projects as needed.

Job Requirements

Education:

• Bachelor’s Degree or Diploma in Finance/Accounting or related fields; Professional qualifications like ACCA, CPA are a plus.

Experience & Skills:

• Fresh graduates or with 1-2 years of relevant experience; experience in shared services or BPO is advantageous.
• Strong interpersonal, organizational, and multi-tasking skills.
• Ability to work independently and under pressure.

Technical & Professional Knowledge:

• Proficiency in MS Office; SAP knowledge is a plus.
• Fluent in English and other languages as required.
• Knowledge of programming or scripting is beneficial but not mandatory.