Collection Analyst – Accounts Receivable

Toll Group; Bayan Lepas; On-site; MYR 48,000 - 72,000; Full time

Job summary

At a leading logistics company, the Collections Analyst role is crucial in optimizing cash flow and maintaining customer accounts. With responsibilities ranging from managing overdue balances to preparing reports, this position calls for strong analytical and communication skills, making it integral to the financial team.

Qualifications

• 2-4 years of experience in accounts receivable, collections, or credit control.
• Familiar with ERP systems and customer account portals.
• Strong analytical and organizational skills.

Responsibilities

• Manage customer accounts, monitor overdue balances and follow up.
• Review AR aging reports, identify and escalate high-risk accounts.
• Investigate and resolve short payments and billing issues.

Skills

Analytical skills

Communication

Negotiation

Organizational skills

Customer service

Education

Bachelor’s degree in accounting, Finance, Business Administration

Tools

ERP systems (SAP, Oracle)

Microsoft Excel

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Ready to make a direct impact on financial success? As a Collections Analyst on our Accounts Receivable team, you'll be instrumental in optimizing cash flow and maintaining healthy customer accounts. If you excel in fast-paced environments and enjoy building strong relationships, this role offers a truly rewarding career path just for you.

What You'll Do:

As a Collections Analyst, you'll be at the forefront of our financial operations, performing essential functions that keep our cash flow robust. Your key responsibilities will include:

• Proactively manage a portfolio of customer accounts, diligently monitoring and following up on overdue balances via phone, email, and customer portals.
• Strategically review AR aging reports, identifying and escalating high-risk accounts for timely intervention.
• Investigate and resolve short payments, disputes, and billing issues, collaborating with cross-functional teams.
• Accurately record all collection activities and payment commitments in our ERP or dedicated collections system.
• Collaborate closely with the Cash Application team to ensure correct payment application and discrepancy resolution.
• Prepare crucial weekly and monthly reports on collection efforts, dispute statuses, and account trends.
• Maintain professional relationships with customers while effectively enforcing payment terms and contributing to process improvements.
  
  

What you will need to succeed:

You're a driven individual with a solid foundation in finance and a commitment to excellence. We're looking for someone who brings:

• A bachelor’s degree in accounting, Finance, Business Administration, or a related field (or equivalent practical work experience).
• 2–4 years of hands-on experience in accounts receivable, collections, or credit control.
• Familiarity with ERP systems such as SAP or Oracle, along with experience navigating customer account portals.
• Strong analytical and exceptional organizational skills, with a keen eye for detail.
• Excellent written and verbal communication, negotiation, and customer service skills. You know how to get your message across clearly and build rapport.
• Proficiency in Microsoft Excel (you're comfortable with filters, formulas, and ideally pivot tables).
  
  

Bonus Points For:

• Knowledge of EDI billing and automated collection tools.
• Exposure to dispute resolution processes and root cause analysis.
  
  

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.